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商务英语听力第十期:客户抱怨

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Roberto: Yes, sir, you wanted to speak to me. What can I do for you?

Male diner: Yeah, I’ve been telling the waitress here that I find it unacceptable that you distribute a menu with dishes which are not actually available. Why put it on the menu if you don’t serve it? I was really looking forward to eating the Thai chicken curry. It isn’t very professional, in fact it seems ridiculous.

Roberto: Well I tell you what I find ridiculous is customers who…

Naomi: Who…who haven’t been told about the other choices in the menu, yes, I’m sorry chef, it’s…it’s totally my fault. I should of course have explained that we have a delicious Sri Lankan vegetarian curry instead of the chicken one.

Male diner: Oh, a Sri Lankan vegetarian curry, eh? Well, yes, that sounds more like it.

Naomi: Yes, our chef has created a spicy, tangy Sri Lankan vegetarian curry with a mixture of chickpeas, oh a very healthy option, sir - fruit, and several exotic spices. I’m sure an experienced diner like yourself would be able to work out which ones…

Male diner: Oh, well, yes, I …I do have a good palate. Hmm, yes, okay, I’ll go for the vegetarian curry then. Thank you.

Naomi: Great, er, thank you so much chef for helping, I can finish the order now. So sir, for the starter you wanted the, er…
Roberto: (in background) If the experienced diner is finished, I have some work to do…in my unprofessional kitchen.

Naomi: So for the starter - the seafood platter, and for your main course - the Sri Lankan vegetarian curry. Would you like some wine with that?

Male diner: Yes, indeed. Now you seem to know your stuff, what do you suggest?

Naomi: Well, with a seafood starter I would suggest a dry white wine and with the curry, perhaps something a little more robust…

Male diner: No, no no, I don’t want to order two bottles of wine thank you!

Naomi: Oh, no sir, we have wines available by the glass or by the small carafe as well as by the bottle. Why don’t you have a glass of our house dry white wine with the seafood and then a small carafe of our house Shiraz red with the main course?

Male diner: Is there any other choice apart from the Shiraz. I’m not too keen on Shiraz these days.

Naomi: Well, we have an excellent Argentinian Malbec sir…

Male diner: Done ! I’ll have that. A glass of dry white wine with the starter and a small carafe of the Malbec with the main course. Oh and some still mineral water please. Well done, young lady! I’m looking forward to my meal after all now!!

重点单词   查看全部解释    
unusual [ʌn'ju:ʒuəl]

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adj. 不平常的,异常的

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particular [pə'tikjulə]

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adj. 特殊的,特别的,特定的,挑剔的
n.

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unacceptable ['ʌnək'septəbl]

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adj. 不能接受的,不受欢迎的

 
option ['ɔpʃən]

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n. 选择权,可选物,优先购买权
v. 给予选

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fault [fɔ:lt]

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n. 缺点,过失,故障,毛病,过错,[地]断层

 
professional [prə'feʃənl]

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adj. 职业的,专业的,专门的
n. 专业人

 
ridiculous [ri'dikjuləs]

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adj. 荒谬的,可笑的

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kitchen ['kitʃin]

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n. 厨房,(全套)炊具,灶间

 
refined [ri'faind]

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adj. 精炼的,优雅的,精细的 v. 精炼,净化,使

 
recommend [.rekə'mend]

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vt. 建议,推荐,劝告
vt. 使成为可取,

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