Hi, I am expert communication trainer, Dan O'Connor. And this week I'm going to give you three magic phrases that you can use to instantly boost your confidence when you need to present an idea, make a request, and so much more. You know, many of us, when we walk into what we know is going to be, maybe a challenging communication situation, we lack confidence, because we simply do not have the tools. And this week, what I am going to give you are three magic phrases as I said, and these are going to be what we call "navigational phrases."
嗨，我是专业沟通训练师， Dan O'Connor。而这周我要带给你能用来快速提升自信的三句神奇短语，当你需要表达一个构想、提出一个要求、还有更多其他需求的时候。你知道，我们之中许多人，当我们走进一个我们知道会是怎样的场合，或许是个有挑战性的沟通情境时，我们缺乏自信，因为我们根本没有工具。因此本周，我要带给你们的就是刚刚说的三句神奇短语，而这些就是我们所谓的“引导式短语”。
Navigational phrases—you use when it seems as though your message might be going off track to help steer you back on track. We all know that some of us communicate with people who intentionally try to throw our message off track. And when that happens to you the next time, these three magic navigational phrases will be exactly what will get you out of that pickle. They are... Are you ready?
引导式短语－－当你的讯息似乎要偏离轨道时，你用来帮助自己导回正轨。我们全都知道我们有些人会和一些刻意尝试将我们的讯息导偏的人交谈。而当那种事下次发生在你身上时，这三句神奇的引导式短语正好是能让你逃出困境的东西。它们是...你准备好了吗？
Magic phrase number one, "That may be but..." Repeat that, "That may be but..." Magic phrase number two, "I understand, however..." Repeat that, "I understand, however..." And magic phrase number three, "I see your point, and..." Repeat that, "I see your point, and..." The way we use this is we couple them with the broken record, and remember that the broken record is different from simply repeating yourself. That might be what some novice communicators do, but not a savvy, polished communicator such as yourself.
神奇短语一号：“也许是那样但...”覆诵一遍：“也许是那样但...”神奇短语二号：“我了解，不过...”重复一遍：“我了解，不过...”然后神奇短语三号：“我懂你的意思，但...”再说一遍：“我懂你的意思，但...”我们使用这个的方法是将它们和“跳针(注一)”结合运用，但记得“跳针”和单纯覆诵自己的话不同。那可能是一些新手沟通者做的事，但不是像你这样一个机智、文雅的沟通者会做的事。
The broken record is I'm going to repeat the exact same word that I used a moment ago, because that sends a very clear signal to the person to whom you're speaking that you are a professional, polished, powerful communicator. And the way we would use these particular magic phrases is like this: for example, let's say that you talk to the scheduler at work, and you say to the scheduler... Now I'm saying scheduler rather than boss because I would wanna do a cost-benefit analysis before I might use any communication strategy with my boss.
“跳针”是我会重复和我前一刻用过的完全相同的字，因为那会向你正在交谈的人，传递出你是一个专业、文雅、有力的沟通者这样一种非常清楚的信号。而我们使用这些特定神奇短语的方法是像这样：例如，假使说你和工作上的人事管理专员对话，然后你跟专员说... 我现在讲的是专员、而非老板，因为在我可能对我的老板运用任何沟通策略前，我会想先做个利弊分析。
But let's say that I'm just speaking to the scheduler, and I say, " Hi, Susan, I'd like to request the last week in May off for personal business." And she would have said to me, "You just had a week off in January." Remember, use one of your navigational magic phrases. "That may be but I'd like to request the last week off in May for personal business." And she might say, "Asking a lot of time off these days, aren't you?" And I can simply respond, keeping my cool and confidence, by again using that magic navigational phrase, "That may be but I'd like to request the last week off in May for personal business."
但假使说我只是在和专员说话，而我说：“嗨，Susan，因为私人事务，我想要请五月最后一星期的假。”然后她会对我说：“你一月才请过一星期的假。”记得，用其中一个你的引导式神奇短语。“也许是那样，但我因为私人事务想要请五月最后一星期的假。”而她可能说：“最近你请很多假，没错吧？”而我可以仅回答，保持我的冷静和自信，借着再一次使用神奇引导式短语回答：“也许是那样，但我因为私人事务想要请五月最后一星期的假。”
And saying things like that three times in a row again sends a very clear message to the person that you are communicating with that, "Don't test me. I'm not one of your rude communicators. I am polished, professional, and prepared." So we can use this in a variety of circumstances. Let's say that you're presenting an idea, and somebody tries to throw you off track. Somebody throws a car in the wheels of your presentation, and says something like, "We tried that idea once already." Remember "that may be but" and then keep going with what you say.
而像那样连续三次表达事情，再次向你正在对话的人传递一个非常清楚的讯息：“别测试我。我不是你们那种无礼的沟通者之一。我是文雅、专业、且有备而来的。”所以我们可以在各种情况运用这个。假如说你正在表达一个构想，但有人试着让你离题。有人故意妨碍你的发言，并说一些像是：“我们已经试过那点子一次了”的话。记住“也许是那样但...”然后继续你要说的。
The savvy, polished communicator is not easily knocked off message, and with those three magic phrases, you can navigate back on horse and stay on the message. So for more of these tips, remember to subscribe to this channel, check out powerdiversity.com, and write us at, write me at dan@powerdiversity.com with any questions you may have.
机智、文雅的沟通者不轻易被打断讯息，而借着那三句神奇短语，你可以引回主导位置且继续停留在主要讯息上。想了解更多这些秘诀，记得订阅这个频道、逛逛 powerdiversity.com、并写信给我们，写信给我到 dan@powerdiversity.com 询问任何你也许会有的问题。
If your organization could use any on-site training in customer service, eliminating negativity, professional communication skills, give us a call and we'll see what we can do for you. Keep tuning in and make sure to share this with your friends, I'll see you next week.
如果你的机构可能会需要任何顾客服务、减少消极态度、专业沟通技巧方面的现场训练，拨通电话给我们，我们会看看能为您做些什么。别转台，然后务必分享这个给你的朋友，我们下周见。
注一：此处 broken record 是“坏掉的唱片盘”，当要用坏掉的唱片盘播放音乐时，常会因为坏轨导致不断跳针，一直重复某一段歌词的状况。此处即是将这种不断重复的“跳针”现象运用到沟通技巧上。
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