[by:¿É¿ÉÓ¢Óï¡«m.moreplr.com]
[00:00.00] Then, you need to identify the bottom line.
[00:02.46] This is done by breaking their conflict down into specific issues which are emotional and behavioral.
[00:08.28] People might say they are mad about a specific behavior, but what they are really mad about is how it makes them feel.
[00:14.39] To look again at the case of Robert and Vicky, the real issue is that Robert feels Vicky does not respect him.
[00:21.57] At this point, you could make clients begin speaking to each other.
[00:25.35] They could do a role reversal, and Vicky could talk about how she would feel if she and Robert were supposed to have dinner with friends and he came an hour late.
[00:34.17] Robert could share reasons why he might be late for something.
[00:37.14] Hopefully, this will help them be more sympathetic with each other.
[00:40.32] That's very interesting.
[00:42.41] I will do more research on that point.
[00:44.13] About solutions.
[00:45.46] That is the conclusion of your paper.
[00:47.54] In terms of mediation skills, you, as a mediator encourage your clients to share every possible solution to their problem,
[00:55.44] no matter how ridiculous or extreme.
[00:58.26] The clients may not criticize each other during this step.
[01:01.48] As they are making suggestions, the mediator writes down all their different ideas.
[01:06.10] When they are done, they should look at the list and try to identify which solution is the best,
[01:11.36] which one is most reasonable or practical, which ones are unworkable etc.
[01:16.41] They prioritize the solutions and discuss which ones would work for them, which ones they would be willing to try.
[01:22.34] That is the true meaning of mediation.
[01:24.22] The mediator does not meddle, but coordinate.
[01:27.19] Yes.
[01:28.28] Probably, you have noticed that the language skills speak much of a person's mediation skills.
[01:33.35] So, If time permits, you could read some books on linguistics ...