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[by:可可英语～m.moreplr.com]
[00:01.13]Unit twenty-Eight:
对索赔要求的回应 Part One
[00:06.31]831.We accept the claim, but can you tell me how much you want us to compensate you for the loss?
我们接受索赔，但你能告诉我赔偿你多少损失
[00:14.21]832.We will give your request for claims immediate attention.
我们将密切关注你方索赔的要求
[00:20.15]833.We will get this matter resolved as soon as possible and hope to compensate you for your loss to your satisfaction.
我们将尽早地解决此事，希望赔偿你方损失直到满意为止
[00:26.07]834.We’d like to express our sincere apologies for the poor quality of the products.
我们就产品质量问题致以深深歉意
[00:34.55]835.We regret to hear that the goods you received are not of the quality expected.
我们遗憾地获悉你收的货物未达你所期望的质量
[00:43.18]836.We are very sorry for the trouble cause by this delay.
因延误造成的麻烦深表歉意
[00:47.25]837.We agree to accept all your claim.
我们接受你方所有索赔
[00:52.16]838.I’ll go to your company tomorrow in person to talk about the claim.
我明天去贵司私下讨论索赔事宜
[00:58.30]839.We regret the loss you have suffered and agree to compensate you $800.
我们为你方遭受的损失表示歉意并同意赔偿800美金
[01:07.04]840.We agree to compensate you for the detective watches by 5% of the total value.
我们同意就缺陷手表赔偿总金额的5%
[01:16.55]841.We will make you a compensation of 6% and give you some preferential terms later on.
我们将赔偿6%并在今后给你特别条款
[01:24.12]842.Since the responsibility rests with both parties, we are ready to pay 50% of the loss only.
既然双方都有责任，我们准备仅付50%
[01:33.42]843.We have credited to your account ￡760 to cover both the value of the goods short delivered and your inspection fee.
我们已汇760美金，包括迟交货损失和贵司检查费
[01:44.31]844.We shall remit to you an amount of ￡2,000 in compensation for the loss.
我们将汇损失赔偿金额2,000美金
[01:53.24]845.We are willing to give you an 18% allowance of the next shipment to compensate you for the loss.Part Two
我们愿在下批货给你18%的补偿来赔偿你方损失
[02:03.21]846.You should claim compensation from the insurance company .
你应该向保险公司索赔
[02:10.10]847.A thorough examination showed that the broken bags were due to improper packing, for which the suppliers should be held responsible.
彻底检查表明袋子破损归因于包装不合适，供应商应该承担责任
[02:17.40]848.As the shipping company is liable for the damage, your claim for compensation should , in our opinion, be referred to them for settlement.
由于货物破损船公司有责任，个人所见，你们货物的索赔就交由他们解决
[02:32.10]849.The claim should be referred to the insurance company. We cannot hold ourselves responsible for it.
索赔应交与保险公司，我们不为它承担责任
[02:40.37]850.Your claim, in our opinion, should be referred to the insurance company, as the mishap occurred after shipment.
据我方所见，你们的索赔应交保险公司，因为是运输产生的灾难
[02:49.31]851.Since the damage was due to the rough handling by the steamship company, you should claim on it for recovery of the loss.
既然损坏是因轮船公司野蛮搬运所致，你们应向它们索赔来挽回损失
[02:58.46]852.You should claim compensation from the shipping company instead of the sellers.
你们应向船公司索赔而非卖方
[03:07.05]853.We are prepared to make you a reasonable compensation, but not the amount you claimed.
我们准备给你一个合理的赔偿，而非你要求索赔的数字
[03:16.21]854.The shortage you claimed might have occurred in the course of transit, which is out of our control.
你短货的索赔也许发生在运输中，那不在我们掌控范围内
[03:22.39]855.The shipping documents can prove that the goods, when shipped, were in perfect condition. They must have been damaged en route.
装船单据表明装船时货是完整的，它们一定是在运输途中受损的
[03:33.21]856.Your proposal to settle the claim is satisfactory. We’ll take it.
你方解决索赔的建议让人满意，我们将去执行
[03:42.00]857.It seems we shall not be held liable for the shortage.
似乎我们不能为短货负责
[03:46.48]858.The damage to the machine-tools occurred in transit, so you should make a claim on the insurance company.
机器工具运输途中受损，故你应该向保险公司索赔
[03:55.35]859.I’m sorry to hear that. I think after we make an investigation of the matter, we’ll consider the allowance. Is it OK ?
听到此我很难过，我想等此事调查后，我们将考虑补偿，如何？
[04:05.55]860.I’ll try to find out why the shirts we sent you are a smaller size and inform you of the result as soon as possible
我将试着找出为何我们发给你的衬衫是小尺码，我将尽早告诉你结果