[by:可可英语m.moreplr.com]
[00:00.00]Lesson One
第一课
[00:48.20]Guest Thinks Was Overcharged for a Call
客人认为被多收了电话费
[00:53.34]I think there's a mistake on my phone bill.
旅客:我认为电话计费单搞错了。
[00:57.91]Really?What seems to be the problem?
店员:是吗？请问是什么问题？
[01:03.56]I was overcharged for a call to Germany.
旅客:我打往德国的电话被多计了费用。
[01:08.31]I was charged for over an hour,but I know I didn't talk that long.
费用是按一个小时计算的，但是我并没有通那么长的话。
[01:14.37]Almost it was about half an hour to 45 minutes.
最多是半个小时至45分钟的时间。
[01:19.54]If you'd like.
店员:如果您愿意，
[01:22.29]I can get the meter reading for the call from the operator so you can check it
我可以到电话总机处取电话计时表，以提供您核查
[01:28.16]so you can have a look at it.
您可以查看一下。
[01:31.22]Yes,please.I'd like to see it.
旅客:好的，请你去取，我想看看。
[01:35.06]Okay.I'll get it for you.
店员:好的。我给您取来。
[01:38.72]Could you check back with us tomorrow?
您能否明天再来一趟？行吗？
[01:42.37]Lesson Two
第二课
[02:07.63]Guest Refuses to Acknowledge Meter Reading
客人拒绝接受电话计时表的记录
[02:12.31]There's a mistake here.
旅客:这里弄错了。
[02:15.78]Really?
店员:是吗？
[02:18.42]Can you show me,please? What seems to be the mistake?
您能指给我看吗？请问是什么错误？
[02:25.08]I was charged for an hour for a phone call I made to Japan
旅客:我打往日本的一个长途电话是按一个小时计费的，
[02:31.25]but I talked for only nine minutes.
但是我只通了9分钟的话。
[02:36.42]I don't know why I was charged for an hour.Please correct this charge.
我不知道为什么是按一个小时计费的，请改正这笔费用。
[02:42.17]I'll get the meter reading from the operator and we can check it together.
店员:我可以去拿一下电话总机的长途电话流水表，我们一起核查。
[02:48.18]Could you come back tomorrow sometime?
您明天再来一下，行吗?
[02:52.02]I'd really like to settle this today.I'm going out of town tomorrow.
旅客:我想今天解决这件事。我准备明天外出。
[02:57.97]All right.
店员:好吧，
[03:00.43]How about if I call you in your room as soon as I get the records together?
那么我一拿到流水表就给您房间打电话，行吗？
[03:06.28]Will you be in your room this afternoon?
您今天下午在房间吗？
[03:10.25]I'll be in and out this afternoon.But never mind,just keep trying,okay?
旅客:我下午会经常出去。不过没关系，试试打电话过来，好吗？
[03:16.70]All right.(Later...)
店员:好吧。（后来...)
[03:19.16]Hello,Mr.Cruthers?
店员:你好，是Cruthers先生吗？
[03:22.61]Speaking.
旅客:是我。
[03:25.27]This is the Finance Department.
店员:这是财务部。
[03:29.03]We have the meter reading for the phone call in question.
我们已经拿到了有问题的长途电话流水表，
[03:33.79]Would you like to come down and see it?
您愿意下楼来看看吗？
[03:37.55]Okay.I'm a little busy right now.I'll be down in about an hour,okay?
旅客:好的，我现在有点事，我一小时左右下楼，行吗？
[03:44.10]That's fine.See you then.
店员:那好吧，一会儿见。
[03:47.45]Hello.Mr.Cruthers.
旅客:你好，Cruthers先生。
[03:50.82]Here's the meter reading for the phone calls made on March 12.
这是3月12日的长途电话流水表，
[03:56.38]This is your call to Japan.
这是您打往日本的电话，
[04:00.14]This is the starting time and the time you hung up the phone.
这是您打的时间，
[04:05.32]This is the number you called.
这是您打的电话号码。
[04:09.08]But this is impossible.I talked only a few minutes,really.
旅客:但是，这不可能。我只通了几分钟的话，是真的。
[04:17.12]I don't know why,but this is wrong.
我不知道为什么会出现这样的错误记录。
[04:21.28]It's possible you didn't hang up your phone properly.
店员:可能是您没有挂好电话听筒。
[04:26.24]If the receiver was ajar,the line would not have been disconnected.
如果没有放好听筒，通话的线路就不会被截断。
[04:33.50](silent a moment)Well,I don't know what to say,
旅客:（沉默片刻）好吧，我不知道该如何表达，
[04:37.66]but it doesn't seem right to have to pay for a phone call I didn't make.
但是没有打过电话而要付电话费是不公平的。
[04:44.73]I'm sorry,sir.I understand.
对不起，先生。我非常理解你，
[04:49.18]But the fact is the records show you did make this call,
但是记录表上显示，你的确打了这个电话，
[04:54.64]so I'm afraid you are responsible to pay for it.
很对不起，您必须付费。
[04:59.39]Hmm...I'm sorry.I just can't agree.I believe your records are wrong.
旅客:嗯......很遗憾，我不能同意。我认为你们的记录是错误的，
[05:08.53]I refuse to pay for this call.
所以我拒绝付这个电话费。
[05:12.50]I mean I'll pay for how long I talked,which was ten minutes.
我的意思是说，我只付10分钟的电话费，
[05:18.46]I'll even pay for fifteen minutes and give you the benefit of the doubt,
我甚至可以付15分钟的费用，为了消除你们的疑点，
[05:26.01]although I didn't talk for fifteen minutes.
虽然我并没有打15分钟的电话
[05:30.16]I distinctly remember timing the call,
我的的确确还记得这个电话的计时
[05:34.92]and it was exactly nine minutes.But I will not pay for an hour.
确实是9分钟。但是，我不同意支付一小时的电话费。
[05:42.47]I never in my life made an overseas call for an hour.
我还从来没有打过一小时的越洋电话。
[05:48.32]So the mistake is your mistake and I'm afraid
所以出现的错误是属于饭店的错误，很对不起，
[05:53.07]I'm just not willing to pay for your mistake
我不原意支付由于你们的错误而造成的任何费用。
[05:57.75]In that case,I think perhaps you'd better talk to our manager about this.
如果这样的话，我想你最好和我们的经理商谈一下此事。
[06:05.11]I don't have the authority to remove the charge without her approval.
不经过她的允许，我无权减掉这笔费用。
[06:11.07]That's fine.
旅客:那好吧。
[06:15.12]Just a moment,please.I'll get her.
请稍等，我去找她。
[06:19.06]Mr.Cruthers,this is Mary Ma,the assistant manager of the Finance Department...
旅客:Cruthers先生，这是Mary Ma,是财务部的经理助理......
[06:26.43]Lesson Three
第三课
[06:51.59]Explaining Charge for Call that Never Went through
向客人解释没有打通电话收费的原因
[06:56.55]There seems to be a mistake here on my phone bill.
旅客:我的电话账单好像搞错了。
[07:01.02]I did try to make a phone call to Malaysia on this date,but I never got through.
在这天，我确实想要往马来西亚打一个电话，但是没有打通。
[07:07.96]I was charged for one minute,but I never talked to anyone.
张单上却记录了一分钟的费用，可是我并没有和任何人通话。
[07:13.74]Yes,I see.I can explain that.
店员:是的，我明白。我可以给您解释一下。
[07:18.49]I'm afraid there is a charge just for using the overseas line
这是收取越洋电话线路的费用，
[07:24.42]even if you don't get through/even if the call doesn't go through.
即使您没有打通电话。
[07:31.06]If you use the line for more than six seconds,the minimum charge is one minute.
如果您使用电话线路超过6秒钟，最低的费用是按一分钟计算的。
[07:38.61]Wow.All right.I guess I'll have to pay it then.
旅客:噢，那好吧。我想我得付费了。
[07:44.48]Explaining wiring Fee to the Guest
向客人解释电汇款手续费
[08:33.65]I receive a letter
旅客:我收到一封信
[08:36.88]about a handling charge for the transfer of funds for my rent.
关于房租划款手续的。
[08:43.05]Yes.When your rental is wired from overseas,
店员:是的。当您的房租从国外电汇过来时，
[08:48.82]the requested amount will usually be decreased by the wiring charge.
要求的数量通常要因交手续费而减少
[08:54.99]This charge is deducted by the bank in your country that wired the money.
贵国的银行从电汇中扣除了部分手续。
[09:01.05]So I'm afraid we didn't receive your rent payment in full.
所以，我们没有收到房租的全部金额。
[09:06.32]I see.Well,I'll ask my company to include this wiring fee next time.
旅客:我明白了。好吧，我告诉公司下一次电汇款时要包括汇款手续费
[09:15.28](smiling )That's a good idea.
店员:(微笑）是个好主意。
[09:19.05]In the meantime,how would you like to handle this charge?
不过现在，您希望如何处理这笔费用？