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Thirteen:
13：
Basically the point of giving feedback is to motivate your staff to perform as well as they can in future. Nothing is a better motivator than telling someone that they are doing a wonderful job. I do not believe it could ever be the wrong time or place to draw attention to someone's plus points. So use your regular feedback sessions in this way to encourage your staff and make them feel good about themselves and their value to your company.
基本上，给予反馈的目的是激励你的员工在未来表现得尽可能好。没有什么比告诉别人他们做得很好更能激励人的了。我认为让人们注意某人的优点，不会有错误的时间或地点。所以，用这种方式利用你的定期反馈会议来鼓励你的员工，让他们对自己和对公司的价值感觉良好。
Fourteen:
14：
When I started organising feedback sessions for my staff, I made the mistake of not letting them have their say. Although I'd criticise their performance tactfully, and I knew I had to do so immediately and in an appropriate place, I've now learned that it's sensible to allow them time to reflect - you can then agree to meet again at a later date if necessary. That means you've both had time to consider the implications of what's been said.
当我开始为员工组织反馈会议时，我犯了一个错误，没有让他们发表意见。尽管我会委婉地批评他们的表现，而且我认为我必须立即在适当的场合批评他们，但我现在知道，给他们时间反思是明智的——如果有必要，你们可以约定之后再开会。这意味着你们双方都有时间考虑刚才所说的话有什么含义。
