Now you'll hear the two long conversations.
Conversation One
M: Hi Jane, please come in and take a seat.
W: Well, you would like to check the progress of the website-design, right?
M: Yes, but it seems that we've got some problems with the BBS. [19]The part-time web designer was not as good as what we had thought before. She informed us just now that she could not complete this task.
W: Well, didn't you talk with her about what she should do at the beginning?
M: Not really. [20]She was recommended by Sampson and from what he told me, she sounded to be pretty qualified to do the job. I'm not asking for a terrific web design but to build up a structure with all the basic elements of web design.
W: Did you ask her why she wasn't frank with you in the beginning if [19]she couldn't do the BBS?
M: I did. [21]But she said it was a communication problem.
W: So now what do you plan to do since she got the job half done?
M: On one side, I will not pay her full fees since she wasn't honest with me in the beginning. On the other side, I have to search around for another guy to complete the job.
W: I agree. That should also teach her a lesson. For us, [22]I think we had better turn to our Part-time Job Center for help. There, we can get a professional to work at it.

Questions 19 to 22 are based on the conversation you have just heard.
19. What problem did the speakers encounter?
正确答案：D
解析：根据选项可以预测出问题：他们遇到了什么困难？话题与BBS，website-design，website designer有关，因此听到对话中提及problem with the BBS时就要注意后文的具体解释：part-time web designer是主要问题所在，即D中的temporary website designer。她不会建BBS这一信息在对话中反复出现，此题不难作答。
20. How did the man find the website designer?
正确答案：B
解析：根据选项可以大致预测出问题：“她”是通过什么途径来参与“他”的项目。B是能听到的，只是把原文的具体人名模糊化了。A有一定的干扰性，但文中并未提及“她”与推荐人是亲戚关系。
21. What did the part-time web designer explain about the situation?
正确答案：C
解析：根据选项可以大致预测出问题是“她”对某事的态度。当女士问男士是否咨询问过兼职网站设计员为何一开始没表明自己能力不够时，男士用间接引语引述她的理由是communication problem，即C中的miscommunication。
22. What did the woman suggest they do in the end?
正确答案：A
解析：选项为动词原形，一般考打算、建议、要求。在对话最后，男士说了两条打算，女士提了一条建议，A与后者一致，为答案。C有一定的干扰性，但原文中没有with better pay的依据。