Listen to Part 2. Which of these strategies does Hellen use when she bargains?

So, how do you bargain, Helen?

Well, it's very important to be friendly. Friendly, but firm at the same time. It's also important to have confidence, to believe that you can get that you want, but don't be aggressive. It's important not to be aggressive.

So what do you say?

Well, it's important to say some good things about the product, before talking about the bad things.

And how do you reduce the price?

Well, the best thing is to say that you haven't got much money, which might be true and you don't need to be ashamed of that!

What do you do if the person says no?

Er, I say it's a pity, very politely, and that I'll try somewhere else.

Thank you very much, Helen. I'll try some of your ideas next time I'm shopping. And now...