商务英语必备1000字 Unit12

useful sentence：Partial shipment is alloweduseful sentence 允许分批装运。
　　customer complains
　　apologize
　　v. 抱歉；致歉
　　We apologize for our mistake.
　　我们对所造成的错误致上歉意。
　　break down
　　故障
　　The printer is always breaking down.
　　这台印表机老是故障。
　　claim
　　n.（保险）理赔；费用申请
　　he claim was not approved by the insurance company.
　　保险公司并未核准这项理赔。
　　complaint
　　n. 抱怨；不满
　　Let's begin with the recent complaints about customer service that we've received.
　　我们就从最近客服部所接到的客诉开始讨论。
　　criticism
　　n. 批评
　　The online auction company has been under intense criticism lately.
　　这家线上拍卖公司近来饱受严厉批评。
　　defective
　　adj. 瑕疵的；有缺陷的
　　You can get refunds on any damaged or defective merchandise.
　　任何损坏或瑕疵商品皆可退款。
　　feedback
　　n. 意见反映
　　I'm interested to hear your feedback regarding our products.
　　我想听听您对我们產品的意见。
　　improve
　　v. 改进；改善
　　What could we do to improve our service?
　　我们能做什麼来改善服务品质？
　　invalid
　　adj. 无效的
　　Your warranty is invalid without an official registration stamp.
　　您的保固书没盖官方註册章所以无效。
　　price list
　　价目表
　　We had some internal problems with the price list.
　　我们公司内部在价目表上出了问题。
　　product quality
　　產品品质
　　Your product quality is terrible.
　　你们的產品品质很差。
　　purchase
　　n. 购买
　　We can send you a shipping label so that you can return your purchase at no extra charge.
　　我们会寄给你一张出货标籤，这样你就可以免费退货。
　　refund
　　n. 退费
　　I want a full refund.
　　我要全额退费。
　　replacement
　　n. 更换
　　If it doesn't work then we can give you a replacement or a refund.
　　如果不能用的话我们可以帮你换一台或退费。
　　warranty
　　n. 保固
　　I bought your three-year warranty, but I don't really understand this term.
　　我跟你们买了三年保固，但有个条款我不是很清楚。