This is the first in a series of Business English lessons on handling a crisis.
这是有关处理危机系列课程的第1节课。

Imagine this: it’s four o’clock in the morning and you’re sound asleep. The phone rings. It’s one of your managers. There’s been a terrible accident! What do you do? What do you say?
设想一下：现在是早晨4点，你已经熟睡。这时电话响了，是经理打来的。发生了可怕的事故，你该做什么？说什么？

At some point in your career, you will have to deal with a major crisis. It could be a labor strike or an environmental disaster. And there are minor crises, like missing an important delivery or running out of paper, that can happen every day. These events can certainly do damage, but how much? That depends on how you deal with them.
在职业生涯中，你必须处理好严重的危机。可能是工人罢工或是环境灾难。也会有小的危机，比如丢失了重要的投递或是用完了纸，这样的事每天都能发生。这些事会造成一定程度的损失，有什么损失呢？那要看你如何来处理这些事。

Good crisis management is the key. Your success and reputation depend on it. So in this lesson, we’ll look at what happens when a crisis breaks, or begins. This is all about “Taking Control in a Crisis.” We’ll cover some useful techniques and language to deal effectively with that early morning phone call about an accident.
能掌控危机十分重要。你的成功和名誉都要靠它。在这节课中，我们看下危机发生时会发生什么。都是关于“掌控危机”的。我们会学到一些有用的技巧和语言来有效地处理早晨有人打电话汇报紧急事件。

We’ll hear Sandy and Mike, who work at a factory in China that has just had an accident. Sandy is the plant manager, while Mike is the lead production engineer. A pipe has burst, releasing gas and injuring two workers. Now Sandy and Mike are calling their boss, Frank Menzies, in the U.S. Let’s listen as Sandy and Mike deliver the bad news and Frank takes control of the crisis.
Sandy 和 Mike工作在中国的一家公司，公司刚刚发生了事故。 Sandy是工厂经理，而Mike是产品设计师。一个管道爆炸了，释放出气体并使2名工人受伤。现在2人正给美国的老板Frank Menzies打电话。听下Sandy 和 Mike汇报坏消息，Frank如何来掌握危机。

Listening Questions:
1. Why isn’t Mike on the call at the beginning?
2. What information about the incident does Frank want to know?
3. What does Frank instruct Mike to do at the end?