A: Hi, may I speak to Ryan, please?
B: This is Ryan you are speaking with. What can I do for you?
A: Hi, Ryan, this is Malia, and I will not be coming to work today.
B: What is wrong with you?
A: I have really bad poison oak and can’t stop itching.
B: How long have you had it?
A: I’ve had it a few days, but the rash really got bad last night.
B: How have you been treating it?
A: I have some lotion that the doctor gave me, as well as an antihistamine.
B: That should work. I’ll see you tomorrow when you return to work.