A: Hello. Can I return this radio, please?
你好，我能退掉这台收音机吗？

B: Sure. Do you have your receipt?
当然可以，你有收据吗？

A: I misplaced it somewhere.
我把收据放错地方了。

B: Unfortunately, I cannot give you a refund without it.
很不幸，没有收据我不能给你退款。

A: But I bought it right here just yesterday.
但我昨天刚在这儿买的。

B: I'm sorry, but there are no exceptions.
很抱歉，但没有例外。

A: Someone must be able to help me.
有人一定能帮我。

B: Someone in customer service might be able to help you.
顾客服务中心有人也许能帮你。

A: Yes. If anyone can help me, it's customer service.
是的。如果有人能帮我，那一定是顾客服务中心。

B: Just take the escalator upstairs.
乘电动扶梯上楼就行。