[原创]六级写作之——书信范文（ver.6501）
APOLOGIES: PREACTICAL SUGGESTIONS FOR SAYING YOU’RE SORRY
抱歉信
写作要点：
1． 直接
2． 真诚
注意：即使你觉得你的客户有问题，也不能够流露出来。
写作步骤：
1． 开篇道歉；
2． 解释错误、保证不再犯同样的错误；
3． 期待回复
常用句型：
l We are sorry for any inconvenience we caused you.
l We appreciate your patience in allowing us time to research the information and respond to your complaints.
l We try our best but occasionally errors do slip by.  Please accept our apology for any inconvenience this may have caused you.
l Thank you for your patience while we straighten out the confusion about your order.
l We are sorry that this is one of the few instances in which we cannot make a refund.
范文1: Forgot Business Meeting
December 5, 20  
Ms. Hannah Brown
10 Jane Street
Middletown, NJ 00000
Dear Ms. Brown:
Please accept my apology for not meeting you for lunch Tuesday. I had the appointment written on my calendar and was looking forward to the occasion, but somehow I got my days mixed up and didn’t realize the mistake until now.
Please forgive me. I’ll call you on Friday to see if we can reschedule our luncheon meeting at your convenience. I am eager to hear about the proposed Taylor project in more detail.
Sincerely,
Tom
APPOINTMENT: HOW TO CANCEL OR DECLINE GRACIOUSLY
取消、拒绝信
写作要点：
1． 清晰
2． 准确
3． 有礼
写作步骤：
1． 开篇道歉
2． 说明原因
3． 建议调整时间、地点

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