Answer: I would like to inform you of the changes.

To practise writing openings, do the exercise below.

Read the two situations below and write an appropriate opening for each of them.

Situation 1: You are replying to a customer who called this morning asking for details about opening a new account.

Situation 2: You are replying to a customer's letter that you received yesterday. He would like to know why delivery of his order is late.

FACTS

In the Opening, you provide your reader with background information and state your purpose.

In the next part of the letter - Facts - you provide all the information your reader needs so that they can
understand your purpose completely
respond appropriately.

Remember, though - only one main idea per paragraph! If you have a lot of information for the reader, write several paragraphs in this section.

ACTION

After reading the information you have provided in the Facts section, your reader should be able to respond.

In the next section -- Action -- you should tell your reader
how to respond (what they need to do)
when to respond (by what date/time).

For example, if you are writing to invite someone to lunch, what do you want your reader to do? Come to lunch, right? It may seem obvious to you, but you need to make it obvious to your reader, too. That will get the result you want.

Example:

What you want your reader to do often depends on why you are writing.

REMARKS

When writing to customers, you want to end politely and positively. You often can do this with just one sentence.

But be careful! Try to make your writing sound natural - as if you were speaking to the reader face-to-face.

Have you ever written sentences like these? Would you actually say them to someone in person?

Think about a more natural way to close a letter, memo, fax or e-mail.

Examples:

I look forward to hearing from you.
I look forward to receiving your order.
I hope this information is useful.
Please call me if you need any further information.
Please call me if you have any questions.

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