In this section you will hear a mini?lecture. You will hear the lecture ONCE ONLY. While listening to the lecture, take notes on the important points. Your notes will not be marked, but you will need them to complete a 15 minute gap?filling task on ANSWER SHEET ONE after the mini lecture. Use the blank sheet for note taking.

Conversation Skills?

People who usually make us feel comfortable in conversations are good talkers. And they have something in common, i.e. skills to put people at ease.?

1. Skill to ask question?
1) be aware of the human nature: readiness to answer other’s questions regardless of (1)____
2) start a conversation with some personal but unharmfull?
questions about one’s (2)____ job

questions about one’s activities in the (3)____

3) be able to spot signals for further talk

2. Skill to (4)____for answers

1) don’t shift from subject to subject?
— sticking to the same subject: signs of (5)____in conversation?

2) listen to (6)____of voice
— If people sound unenthusiastic, then change subject.?

3) use eyes and ears?
— steady your gaze while listening?

3. Skill to laugh?

Effects of laughter:?

— ease people’s (7)____ ?
— help start (8)____

4. Skill to part?

1) importance: open up possibilities for future friendship or?
contact?

2) ways:?
— men: a smile, a (9)____
— women: same as (10)____now
— how to express pleasure in meeting someone.?

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