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【Glossary】
apologetic (adj.) - feeling sorry and regretful about having caused someone inconvenience 道歉的，抱歉的
haulier (n.) - used mainly in British English, haulier refers to a business or a person who transports goods by road 运输工
apparently (adv.) - you have been told about something but you are not sure if it is true or not 显然
reckon (v.) - to think 考虑，认为
prioritise (v.) - to decide what things are the most important so that you can deal with them first 分主次
drastic (adj.) - very sudden and severe 严厉的，猛烈的
substitute (n.) - a thing or person that is used to replace another thing or person 替代，
