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PART THREE
Questions 13--18
· Read the article below about process management to quality improvement, and the questions on the opposite page.
· For each question 13--18, mark one letter (A, B, C, or D) on your Answer Sheet for the answer you choose.
13 Which of the following is not true?
A Integrated process and quality management is called for.
B Considerable thought and hard work are the premise of providing such a mentioned system.
C The procedures mentioned here can help employees fulfill their work.
D The effort made in providing such a ~y~tem Will be great while what we get will be little.
14 When modern management integrates many highly complex systems, they must make sure that ~
A these highly complex systems are in agreement with different requirements related to their organization
B they are different systems unheard of a few decades ago
C the requirements are relevant to their organization
D do without understanding social and behavioral pressure
15 To provide structure and organization, managers should do all the following except
A group similar processes and collect similar information into records
B provide a language and a framework for doing work
C arrange the various activities into different classes
D organize employees and computer systems into,units
16 As the practitioners in all disciplines do, managers in process and quality management need __
A make structuring of problems easier
B deal with the problems with a systematic method
C apply theories into practice
D learn how to produce practical solutions
17 What is satisfactory method in quality management then?
A It is a method which can deal with problems centering on "conformance to requirements".
B It is a method which can approach the problem of direct customer requirements.
C It is a method which can cope with problems of efficiency and effectiveness.
D It is a method which can solve problems of meeting the requirements of law.
18 In process management, a good systematic method __
A must support the requirements of customers
B can help workers work faster but less efficiently
C should allow workers involved in the process to .make decisions with management
D must deal with compliance issues
