Supply
　　Describing product features
　　1. Listening Listen to the phone call about the supply of some office shelving systems. As you listen fill in the missing information on the specification sheet.
　　Listening task
　　A：Good morning. I'm phoning to enquire about your office shelving system...code number SS007.
　　B：Oh yes, what would you like to know?
　　A：Well. I'd like to check on the dimensions first-make sure that they'll fit. First of all, how wide are they?
　　B：Just a moment, sir, I'll get the specifications... you asked about the width... yes, the standard unit is 3.5 meters wide.
　　A：And the height?
　　B：They're 2 meters high with flexible positions for the shelves.
　　A：How many shelves can actually be fitted?
　　B：Really as many as you like, but normally five.
　　A：I see. I need to know how much they stick out-in other words, how deep are they?
　　B：They're 30 centimeters deep.
　　A：Thanks, that's the dimensions. Now, what about delivery?
　　B：Well, it depends how far you are from our warehouse.
　　A：We're about ten miles from the center.
　　B：I see-well, that's in our free delivery area, so there'll be no extra charge for delivery.
　　A：Good. Actually, what I meant was how long does it take after I place an order?
　　B：I see, sir. We guarantee delivery within two weeks.
　　A：Good. Well, we're interested in ten of your standard units for a suite of offices. How much do you charge?
　　B：Well, the unit cost is ₤98 but in view of the size of the order, we can offer a 5 per cent discount... just a moment, I'll just do the figures... yes, that comes to ₤931-let's round it off and call it ₤930.
　　A：That sounds reasonable. Finally, what sort of guarantee do you offer?
　　B：Well, these units are extremely sturdy and reliable. There's the usual one-year guarantee but they have an average life of at least 20 years...
　　Dimensions
　　Width ____________________________
　　Height _____________________________
　　Depth _____________________________
　　Delivery
　　Cost ______________________________
　　Time ______________________________
　　Price
　　Unit price ___________________________
　　Discount price for 10 units ______________
　　Guarantee Period _____________________
　　Average life _________________________
　　2. Presentation
　　In the telephone conversation the speakers discussed.
　　# dimensions
　　# time
　　# cost
　　Here is some of the language you heard.
　　2.1 Dimensions
　　Questions: How wide are they? (note the adjective form)
　　 What's the width? (note the noun form)
　　 How high are they?
　　 What's the height?
　　Answers: They're 3.5 meters wide. (note the position of the adjective)
　　 The width is 3.5 meters.
　　 They're 2 meters high.
　　 The height is 2 meters.
　　2.2 Time
　　Question: How long does it take after ordering? (note the verb)
　　Answer: It takes two weeks.
　　2.3 Cost
　　Questions: Howmuch is it?
　　 How much does it cost?
　　 How much do you charge?

Answers: It's ₤98.
　　 It costs ₤98.
　　 We charge ₤98.
　　 3. Controlled practice
　　 A. Complete the following table. Use a dictionary if necessary. The first one has been done for you.
　　 Noun form Adjective Opposite adjective
　　 width wide narrow
　　 long
　　 depth
　　 low distance
　　 speed
　　 reliability
　　 B. Ask questions about the technical and commercial specifications of the printer above. In all cases, use an adjective form with How.
　　1． The width of the printer How wide is it?
　　2． The depth of the printer _________________________________?
　　3． The speed of the printer _________________________________?
　　4． The time to deliver ______________________________________?
　　5． The cost of delivery _____________________________________?
　　6． The reliability of the printer ________________________________?
　　7． The length of the cable __________________________________?
　　8． The length of the guarantee period _________________________?
　　9． The cost of the printer ___________________________________?
　　10． The distance to the nearest service center _________________?
　　课文注释及词汇讲解
　　* enquire 询问，询价
　　eg. A customer enquired about the price of our new product in his letter.
　　有位客户来信询问新产品的价格。
　　* office shelving system 办公室排架设备
　　* code number 货号，商品号
　　* check on 查明，核实
　　eg. I'd like to check on the dimensions first.
　　我想先查一下尺寸大小。
　　* specification 规格[注意：用复数形式]
　　* standard unit 标准件，标准单位
　　* fir 安装，为……提供设备
　　eg. How many shelves can actually be fitted?
　　实际上能安几层架子？
　　The room is so narrow that the machine won't fit in.
　　房间太小了，机器安不下。
　　* stick out 突出，伸出
　　eg. The lumber is so long that part of it sticks out of the desk.
　　要料太长了，有一部分都伸到甲板外面去了。
　　* centimeter 厘米
　　* delivery 交货，送货，运货
　　eg. time of delivery 交货期
　　 make delivery of 交货
　　 take delivery of 提货，收货
　　* depend 因……而定，取决于……[常与介词on连用]
　　eg. Delivery costs depend on how far you are from our ware house.
　　送货费用取决于贵公司到我们仓库的距离。
　　* center 市中心]
　　* free 免费的
　　eg. free delivery 免费送货
　　* extra 额外的
　　eg. an extra loss 额外损失
　　* charge 费用， 收费
　　eg. How much do you charge for delivery costs?
　　收多少送货费？
　　* place an order 订货
　　eg. I'd like to place an order for ten cars.
　　我想订购10辆汽车。
　　* guarantee 担保，保证
　　eg. What sort of guarantee do you offer?
　　你们提供什么样的担保？
　　We guarantee delivery within two weeks.
　　我们保证两周交货。
　　There is a usual one-year guarantee for our TV sets.
　　我们生产的电视机通常保修一年。
　　We guarantee satisfaction to customers.
　　我们保证令顾客满意。
　　* in view of 鉴于，由于，考虑到
　　eg. In view of our relationship, we would offer you a discount of 5%.
　　考虑到双方的关系，我们愿提供5%的折扣。
　　* do the figures 计算一下数目
　　行为动词do与不同的宾语搭配会有不同的含义，翻译时一定要灵活。
　　eg. They did London in five days.
　　他们花了五天时间游览伦敦。
　　I have to do ten copies.
　　我得抄10份。
　　* How long does it take (sb.) to do ...?(某人)做……要多长时间？
　　eg. How long does it take to deliver the goods by ship?

　这批货船运要花多长时间？
　　* come to 达到，总计为
　　eg. The total price comes to ₤100.
　　价格总计达到100英镑。
　　* round ... off 将……[数字]取整，四舍五入
　　eg. If we round ₤931 off, we get ₤930.
　　将931英镑取整，得930英镑。
　　* reliable 可靠
　　* average life （商品）平均使用寿命
　　shelf life 储存期限，货架寿命
　　* product features 产品特征
　　* personal computer 个人电脑[简称PC]
　　* sheet 单，表
　　eg. quotation sheet 报价单
　　# 补充说明：
　　首先补充一下小数的读法。请看下例：
　　1.1 = one point one
　　1.25 = one point tow five （而不是one point twenty-five）
　　1.375 = one point three seven five
　　1.01 = one point o one
　　0.5 = o point five /point five
　　另外，在实际业务中，我们常常不用表示长、宽、高的词， 而简单地说成"33 X 24 X 10 cm"，读thirty-three by twenty- four by ten centimetres".这里的"by"即乘号的读法。
　　此外，在许多地方度量衡的单位不用公制而是用英制，请看下面的例子：
　　1 in. [one inch] 一英寸
　　2 in. [two inches] 二英寸
　　1 yd. [one yard] 一码
　　2 yd. [two yards] 两码
　　1 ft. [one foot] 一英尺
　　2 ft. [two feet] 两英尺 [注意：英尺的复数形式为feet]
　　one mile 一英里
　　two miles 二英里
　　Unit 6
　　听力译文：

A：早上好。我来电话是想询问一下贵公司的办公室排架设备……商品号为 SS007。
　　B：哦，您想了解什么？
　　A：嗯，我想先核实一下尺寸大小--以保证合适。首先，有多宽？
　　B：请稍候，先生，我找一下规格表……您问的是宽度……标准件3.5米宽。
　　A：高度呢？
　　B：2米高，积压层架子的高度可以调整。
　　A：能装多少层架子？
　　B：您想装多少都行。但通常是5层。
　　A：明白了。我想知道它们突出来多少--或者说，多深。
　　B：30厘米深。
　　A：谢谢。那交货情况怎么样呢？
　　B：嗯，那取决于你们离我们的仓库有多远。
　　A：我们离市中心大约10英里。
　　B：我知道了--嗯，那是在我们的免费送货区，所以送货不另外收费。
　　A：好。实际上我刚才想问订货后多长时间能交货。
　　B：明白了，先生。我们保证在两周内交货。
　　A：很好。我们有意订购10套标准架来配给一级办公室。价钱是多少呢？
　　B：嗯，单价为98英镑。但鉴于订货较多，我们给5%的折扣……请稍候，我计算一下……嗯，一共是931英镑--咱们取个整数，就930英镑吧。
　　A：听起来很合理。最后一个问题：你们提供什么样的担保？
　　B：嗯，这些排架都非常结实。保修期通常为1年，可是它们的平均使用寿命至少20年……
　　Exercises-A
　　选出合适的词完成下列句子。
　　order, cost, enquire, free, dimensions, charge, guarantee
　　1. Good morning. I'm phoning to _____about your personal computers.
　　2. You asked about the ___. They are 3.5 meters wide, and...
　　3. You're in our ___ delivery area, so there'll be no extra ___ for delivery.
　　4. We ___ delivery within two weeks after you place an ___.
　　5. It ___ us $5.8 to make one unit, but we only ___you $6.
　　Exercises-B
　　从给出的句子a-l中选出合适的句子填在(1)-(12)中，完成下面的对话，有几个已经做出。
　　A：Carstairs Ltd.
　　B：Could I speak to Mr. Cooper, please? Ray Cooper.
　　A：(1)
　　B：Oh, that's a pity.
　　A：(2)
　　B：Yes, I'd like to place an order for some printers.
　　A：(3)-d.
　　B：Hello, is that Mr. Winchester?
　　C：(4)
　　B：I'm ringing from Computer Sales Ltd. We'd like to order some 517 printers.
　　C：(5)
　　B：(6)-k
　　C：Oh yes, until the end of the year.
　　B：(7)-h
　　C：You've done business with us before, haven't you?
　　B：Yes, and this is our second order for this type of printer.
　　C：(8)
　　B：(9)-b
　　C：Oh, we don't normally go over 10%.
　　B：(10)
　　C：I see. Well, I'd better confirm that with him.
　　B：(11)
　　C：Yes, Computer Sales Ltd, you said. And your name is。。。?
　　B：Fowles, Trevor Fowles.
　　C：(12)
　　a. I see. How many would you like?
　　b. We're thinking in terms of 12.5%.
　　c. Yes, do that and then perhaps you'll call me back.
　　d. I'll put you through to Mr. Winchester, then.
　　e. I'm afraid he's not in yet.
　　f. Right, Mr. Fowles. You'll be hearing from us later in the morning.
　　g. Yes, but we had 7.5% last time and Mr. Cooper said it would be 5% higher for a repeat order.
　　h. What discount would you offer on an order for 100?
　　i. Speaking.
　　j. That's good. We give a better discount on a repeat order.
　　k. Well, it depends on your terms. Is your May pricelist still valid?
　　l. Is it about an order?

Exercises-C
　　请用括号里的词或短语翻译下列句子。
　　1． 我打电话是想问一下贵公司的办公室存档设备的情况。(enquire about, office filing system)
　　2． 我想先核实一下尺寸大小。(check on, dimensions)
　　3． 标准件为3.5米宽。(standard unit, wide)
　　4． 实际上能安装几层架子？(fit)
　　5． 我需要知道它们突出来多少，换句话说，有多深。(stick out, in other words, deep)
　　6． 运费取决于收货人到我们仓库的距离。(depend on)
　　7． 我们离市中心大约十英里。(centre)
　　8． 那是我们的免费送货区，因此不另收费。(free, extra charge)
　　9． 我们保证两周内交货。(guarantee)
　　10． 鉴于订货较多，我们给5%的折扣。(in view of, size of the order, offer)
　　11． 通常有1年的保修期，但这种打印机的平均使用寿命至少10年。(one-year guarantee, average life)
　　Exercises-D
　　请按提示完成下列两个对话。
　　1.
　　Thickness: 3.7cm Wide: 75cm Length: 196cm
　　A：Can you give me the Measurements? How ___ is it?
　　B：It's 0.75 metres wide.
　　A：And the ___ ?
　　B：1.96 metres.
　　A：And what is the ___ ?
　　B：It's 3.7 centimetres ___.
　　2．
　　Long: 40cm High: 30cm Wide: 16cm
　　A：What are the dimensions of the box?
　　B：It's about 40 centimetres ___, 30 centimetres ___ and 16 centimetres ___.
　　A：I see. And how much does it ___?
　　B：The ___ is about 10 kilos.
　　Translation
　　沃尔特先生来到一家办公用品公司。他想为新的会议室订购会议桌椅。
　　沃：我想问一下订购会议桌椅的情况。
　　店员：哦，你想了解哪些情况？
　　沃：按我们提供的尺寸和要求订做，多长时间可以交货？
　　店员：我们先看一下你的具体要求和订做数量吧。 沃：当然会议桌要8米长，2米宽，1.2米高。
　　店员：那椅子呢？
　　沃：要贵公司的标准件，货号FAC517，但颜色要改成黑色。要20把。