● Look at the statements below and the text on the opposite page about the importance of listening to people.
　　● Which section (A, B, C or D) does each statement (1-7) refer to?
　　● For each statement (1-7), mark one letter (A, B, C or D) on your Answer Sheet.
　　● You will need to use some of these letters more than once.
　　1 Sometimes it is necessary to insist on further explanation.
　　2 You shouldn't focus on your response while others are still speaking.
　　3 People are reluctant to admit that they don't listen well.
　　4 There are benefits in seeing things from the speaker's perspective.
　　5 Keen observation of the speaker can support our listening skills.
　　6 It is risky to think about a different issue while someone is speaking.
　　7 People do not mind hearing their own views summarised.

Good listener, better manage