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PART TWO
Questions 8-12
Read the article below about a psychologist’s advice to managers.
Choose the best sentence from the opposite page to fill each of the gaps
For each gap 8-12, mark one letter (A-G) on your Answer Sheet.
Do not use any letter more than once.
There is an example at the beginning.(O)
The Psychology of Management
If overflowing in-trays frighten you or solving problems makes you sweat, there’s new range of business books called The Management Guides that you can turn to with confidence. (O) ……. In addition, they’re written in accessible language by Kathy Harman, a chartered occupational psychologist who heads her own London-based consultancy business. She says that the guides are intended for professionals working in small British companies, where thinking about management can be a low priority because of endless lists of other responsibilities.
(8)……. After this initial message to the reader, the following pages contain sections on every aspect of business, from managing your own time and selecting employees to planning ahead for the future.
One of the reasons Harman wrote these guides was that she knows not every business is able to invest in training. The difficulty, especially for small businesses, is that, ‘People are professionals first and foremost and somehow they are just expected to pick up management skills as they go along.’(9)……. And becoming one, she recognizes, is especially difficult if you’re not used to communicating effectively or delegating work.
She adds, ‘It’s all very well managing areas that you have control over and you can do all the planning you feel is
necessary, but there are always going to be other people out there who do the most unexpected things’(10)……. Such a choice of approaches is essential to any business; this can only be achieved by managers having good, friendly relationships with all their staff and business contacts. ‘The important thing in management,’ says Harman, ‘is the human element.’
Her advice to managers everywhere is to maintain professionalism at all times. ‘If you’ve ever managed anyone,’ she says, ‘You’ll know that you’ve not allowed to be fed up because when the staff come to you, they don’t want to know about your problem, they want their problems solved.’
Harman feels confident about making such an analysis because of her years of training as an occupational psychologist. (11)……. ‘What you find there is that most senior managers have had some kind of psychological training, while in this country most managers get their management psychology second-hand by listening to other managers’.
The overall message from Harman is a simple one, and it’s got nothing to do with technology or databases.(12)……. ‘More and more managers,’ she says, ‘are realizing this and beginning to appreciate that without the right staff at all levels, you really haven’t got a business. People are your principal resource.’
A And when they do, managers need a variety of strategies to fall back on .
B This, of course, is unlikely to be easy, because being an expert in your field doesn’t necessarily make you a good manage.
C The question that most of them ask is, ‘Can we actually afford a management training course?’
D Although this area of studying is becoming more acceptable in the business world .Britain is a long way behind the rest of Europe.
E It’s about creating a working environment that promotes the well-being of everyone, from to the post room to the board room.
F This is illustrated at the beginning of each guide with the quote. This book is for those who would like to manage better but are too busy to begin.
G They’re short, pocket-sized, and very reasonably priced at ￡2.99 each.
