Unit 14b: The banking sector Listening 1Hello,Can I help you?Yes,I'd

like some information on your telephone banking service.Certainly.Do

you have an account with us?Yes,I do.This is my home branch.Well,with

our telephone banking service you can do all you day-to-day banking

over the telephoneat any time of day or night. How does it work?All

you do is ring up,key in your PIN number,choose the service you want

and then just follow the instructions.It's as easy as that.And what

can I actually do over the phone?You can check your balance,pay

bills,order a statement or transfer money.All your normal day-to-day

banking.Does it cost anything?No.The number is a freephone number,so

you don't pay for your callsand the service is part of your normal

bank account.Oh rihgt.And can I phone at any time of the day?Yes,you

can.There's an automated answering machineand staff are available 24

hours-a-day,seven days a week.Could I fill in a form now?

Certainly.One moment,I'll just get an application from...Unit 14b: The

banking sector Listening 2Right.could I have your full name,please?

Yes,it's Peter Barnard.And your address,Mr Barnard? 24,Manor

Road,Winchester.And the postcode? So223 9 DY.Could I have your date of

birth,please?Yes,it's 31 October 1968.Thank you,And your daytime phone

number? 01962 866 155.And all I need now are your account

details.Would you like the telephone banking just for your current

account or for more than are account?Just for my current

account,please. OK.So,the sort code is 77 25 08 and could I have your

account number,please?60877422. 60877422. That's right.If you could

sign the form here.Mr Barnard,and then that's it.I'll register you and

then we'll send you your information pack and membership number.