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1.How many times do 'wardrobers' wear clothes before getting a refund?
a) countless times
b) twice
c) once
d) until they look a little old
2.How many retailers are effected by wardrobing?
a) around 65%
b) 65,000
c) 65
d) 65 in New York
3.How much money do stores lose because of wardrobing?
a) $8.8 billion
b) $8.8 trillion
c) $8.8 million
d) $8.8 quadrillion
4.What needs to be on a dress to get a refund at Bloomingdale's?
a) lace
b) a tag
c) a watermark
d) a brand label
5.What might a tag on a dress mean at a party?
a) the wearer is absentminded
b) a new fashion
c) it has been to the dry cleaners
d) the wearer is wardrobing
6.What did an analyst say people don't understand about wardrobing?
a) how best to do it
b) it's illegal
c) how to put the tag back on
d) what it is
7.What is Bloomingdale's risking losing?
a) customers
b) tags
c) dresses
d) wardrobes
8.What sales mantra is mentioned in the article?
a) satisfied customers mean profits
b) money makes the world go round
c) the customer is always right
d) have a nice day
9.How do some customers believe Bloomingdale's is making people feel?
a) bored
b) beautiful
c) like a supermodel
d) dishonest
10.What kind of balance is loss prevention and customer service?
a) a delicate one
b) a digital one
c) life and death
d) a balance of power
