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Hello Mr. Brown. I was expecting your call.
您好，布朗先生，我一直在等您电话。
My secretary told me you were having some problems with the wooden table, is that right?
秘书说您购买的木桌有问题，是吗？
No, no, the table is fine. The problem is the chairs.
不，不，桌子挺好的。有问题的是椅子。
Oh, the chairs, so, what exactly is the issue?
噢，是椅子啊，那具体是有什么问题呢？
Well, put simply, these are not the chairs my wife and I selected in your store last week.
嗯，简单说吧，这些椅子不是我和我妻子上周在你们店里选的那一套。
There must be some confusion with our order.
肯定是把我们的订单跟别的订单弄混了。
Oh, I see.
噢，我明白了。
I'm looking through my files now.
我现在查订单。
And I see that the delivery was this morning. Is that correct?
这边显示您这边的送货时间是今天早上。对吗？
Yes.
对的。
Do you mind describing the chairs that were delivered to your apartment, Mr. Brown?
布朗先生，您方便描述一下给您送过来的椅子是什么样吗？
Sure. These have a flat back with a round top and are very heavy.
没问题。靠背是平的，顶部是圆的，很重。
They are light brown and look kind of cheap.
颜色是浅棕色的，看着有点廉价。
The ones we ordered were dark brown to match the table.
我们订的是深棕色的，是要跟桌子搭配的。
Right. Of course.
当然。
It says here you purchased the Arlington table and four Milano chairs.
这边显示您订购的是阿灵顿桌和四把米兰椅。
As you said. There must be some confusion with the order.
就像您说的那样。应该就是他们把订单弄混了。
I'm terribly sorry. We'll send a van to collect those four and replace them with the Milano you purchased.
非常抱歉，我们会派一辆面包车过来取走那4把椅子，然后给您换上您买的那套米兰椅。
Will tomorrow 9 a.m. be OK Mr. Brown?
那明天上午9点您方便吗，布朗先生？
Yes. That would be great. Thank you.
方便。那太好了。谢谢您。
Good. Did everything else you ordered from us arrive OK?
那好，那您从我们这边订的其他东西都到了吗？
Yes. I think so.
到了。应该是都到了。
Let me check.
我确认一下。
The mirror and two paintings are here.
镜子和两幅画都到了。
The two coffee tables are also here.
两张咖啡桌也到了。
And the sofa.
还有沙发。
Yes. We haven't noticed anything else wrong or missing.
嗯，其他的暂时还没发现有送错或遗漏的。
But if we do, we'll certainly let you know.
如果有，我们肯定会跟你们反馈的。
OK. Great. Once again. I'm sorry for the confusion and trouble caused.
好的。那太好了。就给您带来的不便，我再次深表歉意。
Questions 12 to 15 are based on the conversation you have just heard.
请根据刚才所听对话回答12-15题。
Q12: Why did the man call the woman?
问题12：该男子为什么打电话给该女士？
Q13: What did the woman ask the man to do?
问题13：该女士让该男士做什么？
Q14: What did the woman promise to do for the man?
问题14：女士承诺为男士做什么？
Q15: What did the woman do at the end of the conversation?
问题15：该女士在通话结束时做了什么？
