Questions 1 to 4 are based on the conversation you have just heard.
1
A.The customer made it himself.
B.There was not scratch on it before.
C.The customer should have checked it.
D.That isn't the most important thing.
2
A.They were lost on the underground.
B.They were lost in the shop.
C.They were difficult to be put in ears.
D.They were not soundproof.
3
A.He was annoyed at the salesgirl's excuse.
B.He was so grateful for the salesgirl's help.
C.He had a terrible quarrel with the salesgirl.
D.He was worried about his headphones.
4
A.A photo of the scratch.
B.The receipt.
C.An application for exchange.
D.A photo of the headphone.