The boy continued to hold my attention because of what happened next.
He was holding an open savings-account book and wearing an expression of open dismay. "But I don't understand," he was saying to the officer. "I opened the account myself, so why can't I withdraw any money?"
"I've already explained to you," the officer told him, "that a fourteen-year-old is not allowed to withdraw money without a letter from his parents."
"But that doesn't seem fair," the boy said, his voice breaking. "It's my money, I put it in. It's my account."
"I know it is," the officer said, "but those are the rules. Now if you'll excuse me."
He turned to me with a smile. "May I help you, sir?"
I didn't think twice. "I was going to open a new account," I said, "but after seeing what's going on here, I think I've changed my mind."
"Excuse me?" he said.
"Look," I said. "If I understand what's going on here correctly, what you're saying is that this boy is old enough to deposit his money in your bank but he's not old enough to withdraw it. And since there doesn't seem to be any question as to whether it's his money or his account, the bank's so-called policy is clearly ridiculous."