11. I'll call the doctor, I'll call the ambulance.

我去叫医生，我去叫救护车。

12. Help is on the way, ma'am.

很快就会有人来帮忙了，女士。

13. Everything will be alright.

一切都会好起来的。

14. Don't worry, leave it to me.

别担心，有我呢，包在我身上。

15. Do you need some Aspirine? Do you need some pain-killers? Do you need some sleeping-pills? Do you need some bandages? Do you need some plasters? Do you need some absorbent cotton?

您是否需要一些阿斯匹林呢？你是否需要些止痛片呢？您是否需要一些安眠药呢？您是否需要一些绷带呢？您是否需要一些胶布呢？您是否需要一些药棉呢？

16. Are you feeling better now?

您感觉好些了吗？

（二）客人遗失物品

1. My bag was stolen, and my passport was in it.

我的包被偷了，护照还在里面呢。

2. I am sorry to hear that, Sir.

我们对此深表遗憾，先生。

3. Would you tell us when and where you last saw it?

您最后见到它是什么时候什么地方呢？

4. Could you describe it, please？

您能不能描述一下它是什么样子的？

5. Shall I call the police for you, Sir?

我为您报警好吗？先生。

6. Is that all you can do?

你们能做的就只有这些了吗？

7. Get me a manager, I want to speak to him right now.

我要见你们的经理，我要求马上见他。

8. I am afraid we had warned you to mind your valuable, Sir, and if you excuse me , I'll find our duty manager for you.

很抱歉，我们已经警告过您小心您的贵重物品，先生。如果您允许的话，我去为您叫值班经理来。