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出国旅游口语尽收眼底第18期:处理投诉

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A: Good morning, sir. What can I do for you?
B: I’m Jack. I’m in Room 605. Can you change the room for me? It’s too noisy. I was woken up several times by the noise of the elevator during the night. It was too much for me.
A: I’m awfully sorry, sir. Room 605 is just at the door of the elevator. It’s impossible that the noise is heard early in the morning.
B: Any how, I’d like to change my room.
A: No problem, sir. We’ll manage it, but we don’t have any spare room today. Could you wait till tomorrow? Some guests will be leaving tomorrow morning. There’ll be some rooms for you to choose from.
B: That’s fine. I hope I’ll be able to enjoy my stay in a quiet room tomorrow evening and have a sound sleep.
A: That’s for sure. I’ll make a note of that. Everything will be taken care of. And if there is anything more you need, please let us know.
B: OK.

A: 早上好,先生。有什么事吗?
B: 我是杰克,住在605房间。能给我换个房间吗?太吵了,夜间我被电梯的嘈杂声弄醒了好几次。这简直使我难以忍受。
A: 非常对不起,先生。605房间刚好在楼梯口。一大清早听到噪音是可能的。
B: 无论如何,我想换个房间。
A: 没问题,先生。我们会尽力办到,但是今天没有空房。等到明天好吗?一些客人明天早晨离店后,将会有一些供您选择的房间。
B: 好吧。我希望明天晚上我能呆在一个安静的房间里睡个好觉。
A: 一定会的。我会记下来。一切都会照顾得好好的,如果还需要别的东西,请告诉我们。
B: 好的。

重点单词   查看全部解释    
impossible [im'pɔsəbl]

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adj. 不可能的,做不到的
adj.

联想记忆
soap [səup]

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n. 肥皂
vt. 用肥皂洗,阿谀奉承

 
elevator ['eliveitə]

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n. 电梯,飞机升降舵,斗式皮带输送机

联想记忆
castle ['kɑ:sl]

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n. 城堡
v. 置于城堡中,(棋)移动王车易

 
spare [spɛə]

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adj. 多余的,闲置的,备用的,简陋的
v.

 
network ['netwə:k]

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n. 网络,网状物,网状系统
vt. (

 
gripe [graip]

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n. 抱怨,抓牢 n. 肠绞痛 vt. 抓住,使 ...

联想记忆


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