n. 经营方法,行为态度
(复数)dealin
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Dialogue A
(Explaining How to Get the Service)
(A:Room Attendant B:Guest)
A:Excuse me.Have you any laundry?The laundry man is here to collect it.
B:No,not now,thank you.
A:If you have any,please just leave it in the laundry bag be-hind the bathroom door.The laundry man comes over to collect it every morning.
B:Thank you.
A:Please tell us or notify in the list whether you need your clothes ironed,washed,dry-cleaned or mended and also what time you want to get them back.
B:I see.What if there is any laundry damage?I wonder ifyour hotel has a policy on dealing with it.
A:In such a case,the hotel should certainly pay for it.The indemnity shall not exceed ten times the launry.
B:That sounds quite reasonable.I hope there's no damage at all.
A:Don't worry,sir.The Laundry Department has wide experience in their work.
B:All right.Thank you for your information.
A:Not at all.
Dialogue B
(Express Service)
(A:Laundry clerk B:Mrs Bell)
A:What can I do for you?
B:Could you send someone up for my laundry,please?Room908,Bell.
A:Certainly,Mrs Bell.A valet will be up in a few minutes.
B:Good.I also have a silk dress which I don't think is color-fast.Will the color run in the wash?
A:We'll dry-clean the dress.Then the color won't run.
B:You're sure?Good!And the lining of my husband's jackethas come unstitched.It might tear over further while washing.
A:Don't worry,madam.We'll stitch it before washing.
B:That's fine.Now,when can I have my laundry back?
A:Usually it takes about two days to have laundry done.But would you like express service or same-day?
B:What is the difference in price?
A:We charge 50% more for express, but it only takes 5hours.
B:And for same-day,will I get the dress and skirt back this evening?
A:Yes,madam.All deliveries will be made before six o'clock.
B:I'll have express then.
Dialogue C
A:Can I help you?
B:Yes.I have some laundry to be done.
A:Certainly,sir.Could you fill out the laundry form,please?
B:May I use your pen?
A:Sure.Here you are.
B:Thanks.Oh,I don't want these shirts starched.
A:No starch.I understand,sir.
B:And also I'd like this sweater to be washed by hand in cold water.It might shrink otherwise.
A:By hand in cold water,I see.
B:When will they be ready?
A:We will deliver them tomorrow evening around 6.
B:Fine,Thanks a lot.
Words and Expressions
notify v.通知
iron v.熨烫
dry-clean v.干洗
indemnity n.赔偿
mend v.修补,缝补
stitch v.缝缀
valet n.旅馆中替客人洗烫衣服的人员
colorfast a.不褪色的
express service 快洗服务
starch v.给(衣服等)浆,浆硬
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