星级典句:
第一句:Hello, this is Deng-Robert from Taiwan.
喂,我姓邓,来自台湾的罗伯特·邓。
A: This is Deng—Robert Deng from Taiwan. I'd like to speak with Mr. Jones.
琼斯先生现在不在,您要不要留言?
B: Mr. Jones is not in right now. May I take a message?
琼斯先生现在不在,您要不要留言?
第二句:This is Wang Nanxi speaking.
我是王南希。
A: Information Desk speaking. May I help you?
问询处,请问您需要什么服务?
B: This is Wang Nanxi speaking. I need some information about touring Hangzhou.
我是王南希。我想了解关于游览杭州的情况。
A: There are two trains going to Hangzhou every morning, No.49 and No. 79.
每天早晨有两列火车到杭州,49次列车和79次列车。
在电话中说明“我是谁”时,是用“This is... ”,而不是“I am... ”。另外电话占线用英语表达是:
The line is busy. 电话正忙。
如果让先挂断,则说:Hang up, please. 请先挂断。