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Management jargon can alienate staff and leave bosses looking untrustworthy and weak, according to a survey published on Monday. Managers who spoke of "singing from the same hymn sheet" could find themselves sing solo, the survey said. Workers said such phrases as "blue sky thinking", "the helicopter view" and "heads up" could lead to alienation and low moral in the office.(1)____(2)____
The survey, carried out by YouGov to mark the 15th anniversary of Investors in People, a government-backed training initial, found 37 percent of the 2,900 questioned believed jargon led to mistrust and encouraged a feeling of inadequacy.(3)____ Bosses seemed oblivious to the dangers, with more than half, believing it to be harmful.(4)____ That could explain why workers perceived it to be on rise, with nearly 40 percent believing it was increasingly creeping into office banter.(5)____ Almost two-thirds of employees would prefer to no jargon at work.(6)____ Cliches such as "getting our ducks in a row" might just be lining up trouble, though. Nicola Clark, director at Investors in People, said: "Whilst jargon can be useful shorthand at times, managers need to be more alert to when and how they use them."(7)____
Nearly 40 percent of workers surveyed believed jargon betrayed a lack of confidence, but one in five thought those who used it were untrustworthy or trying to cover something up.(8)____ "Cutting jargon out of everyday communication is clearly a challenge. Therefore, as our research shows, if used inappropriate, jargon can be an obstacle to understanding, which ultimately can impact on an individual's performance and an organization's productivity."(9)____(10)____
