答案：
1.A 2. A 3. D

重要单词短语：
1. Order n.订购的货物；订单& vt.订购
place an order 下订单
例句：We placed an order for 5,000 pairs of shoes to be delivered next month.
(我们下了一张5000双鞋子的订单，下个月会出货。）
I ordered some replacement parts from our supplier.
(我向供应商订购了一些替换零件。）
2. pick up... 取（货）
例句Mrs. Brown has arranged the truck to pick up the goods this afternoon.
(伯朗太太已安排卡车今天下午前往取货。）
3. weekday n.工作日（指周一至周五）
例句： We are open from 8 a.m. to 7 p.m. on weekdays, and 9 a.m. to 9 p.m. on weekends.
(我们工作日从早上8点营业至晚上7点，周末从早上9点营业至晚上9点。）
4. delivery n.送货
deliver vt.运送
例句：We offer free delivery if your purchase is over US$50.
(您购买的金额若超过50美元，我们就提供免费送货服务。）
Your pizza will be delivered within 30 minutes.
(您的披萨会在30分钟内送达。）
5. receipt n.收据
例句：Please give me a receipt for this purchase.
(请将我这次购买的东西开立收据。）
6. the claims office 领货处；索赔处
claim n.要求；索赔
file a claim 申请索赔
例句:Alice filed a claim on a piece of luggage that was damaged during her flight to Hong Kong.
(爱丽丝为一件在飞往香港途中受损的行李箱申请索赔。）
7. Invoice n.发票
例句We will issue an invoice as soon as we ship out your order.
(您的订单一出货，我们就会开立发票。）
8. item n.品项
例句：The department store is having a sale on household items on the 10th floor.
(百货商场10楼目前有家居用品的特卖会。）
9. alert vt.使警觉& a.警觉的（与介词to连用）
alert sb to sth 使某人警觉某物
be alert to... 对 保持警觉
隊 This warning sign is to alert people to the dangers of drunk driving.
(这个警告标示是要提醒人们酒后驾车的危险。）
Thanks to the warning sign, all travelers are alert to the possible dangers of a snowstorm in the area.
(由于这个蓍告标示，所有旅客都注意到该地区可能有出现暴风雪的危险。）
10. payment n.付款
11. purchase n.购买的商品 & vt.购买
make a purchase of sth 购买某物
=purchase sth
例句: The rich man made a purchase of a gold ring for his wife.
=The rich man purchased a gold ring for his wife.
(这个有钱人买了一只金戒指给他太太。）
12. retail n.零售业 & vt. & vi.零售
例句Paul had been in the retail business for over 30 years.
(保罗干零售这一行已经超过30年了。）
The wine which retails at $30 in most places is sold for only $20 here.
(这瓶酒在大部分地区的零售价是30美元，在这里只卖20美元。）