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It's frozen. Nothing will work…Yeah and all my football scores… I mean company accounts… have disappeared.
死机了。都用不了了。是啊，我所有的足球比分……我是说公司账户都消失了。
Can anyone get their computers to work? Or is just me?
你们的电脑都能用吗？还是只是我的不行了？
Welcome back to the offices of Tip Top Trading where, as you can hear, there appears to be a bit of computer trouble.
欢迎回到Tip Top Trading的办公室，正如你听到的，这里出现了一点电脑状况。
Everyone's work seems to have disappeared.This is serious so who can sort it out?
大家的工作记录似乎都消失了。这是严重的问题，谁能解决呢？
Leave it to me. I'll sort it out.You just need to switch it off… and on again … like that.
交给我吧。我来解决。你只需要关了它，再打开，就这样。
Hold on, let's check…Denise! All my documents have gone now!
等一下，我们检查看看……丹尼斯！所有的文件都没了！
Oh, sorry, I was just trying to help.You'll just have to call I.T.Support, look, here's their number.'It' Support?
对不起，我只是想帮忙。你得给技术支持打电话了，这是号码。“它”支持？
No Anna not 'it' but I.T.Support – information technology – sometimes called Computer Support.
不，安娜，不是“它”(it)，是技术支持（information technology）有时也叫电脑支持。
Most big companies have them.These are the people who sort out your computer problems and get everything working again.
很多大公司都有这个部门。他们可以解决你的电脑问题，让一切正常运作。
But be careful, they might ask some tricky questions.OK, thanks. But what should I say to them?
但要小心，他们可能会问一些棘手的问题。好的，谢谢。但是我要对他们说什么？
Tell them: "I am having problems with my computer", then say "the screen keeps freezing" and "I seem to have lost some documents".
告诉他们：“我的电脑出了问题。”然后说“屏幕卡住了，我的文件似乎都丢了。”
Tell them "I have turned the computer off and on but that hasn't fixed it".Finally, ask if they can help – please!Well, I'll give it a try. Here goes.
告诉他们“我重启电脑了，但是没用。”最后问他们是否能帮忙，拜托！好吧，我来试试。
I.T. , Dave speaking, how can I help?Oh hello Dave – I'm having some computer problems – in fact everyone is here.
技术部门，我是戴夫，我能帮你做什么？你好，戴夫，我遇到了点电脑故障，事实上，这里的每个人都是这样。
Right. What system are you using?What system?Yeah, what are you using? PC, laptop, Windows XP?
好的，你用的什么系统？什么系统？你用的是个人电脑，笔记本电脑，Windows XP吗？
Tell him it's Windows 7.Erm… it's Windows 7 on a PC.Good, good, this should be easy.
告诉他是Windows 7。个人电脑上的Windows 7。很好，这样很简单。
Were you using many applications when it crashed?Applications?
崩溃前你用的应用多吗？应用？
Did you have lots of things open – documents, spreadsheets, videos, other software?
你打开的东西多吗？如文件，表格，视频和其他软件？
Well, I suppose I did.Right, well… Anna isn't it? -Yes.
我想是的。好的，你是安娜吧？-是的。
Right, well Anna, try pressing control, alt, delete, at the same time – after that try opening Windows again.
好的，安娜，试着同时按control，alt，delete键，之后重启Windows
OK.Tom, could you open the windows please.What eh? The windows? !Yes. Dave says so.
汤姆，你能打开窗户吗？什么？窗户？是的，戴夫这么说的。
No, no, no. Open Windows 7 on your computer.Oh, silly me!No, the screen just freezes.
不，不，在你的电脑上打开Windows 7。我真蠢。不行，屏幕还是死机的状态。
I'm a bit worried because I think I've lost some documents.Hmmm. In that case the only thing to do is reboot it.
我有点担心，因为我想我的文件没有了。这样的话，唯一要做的就是重启。
Reboot it? You mean kick it? !No! Reboot means turn it on and off again.Oh I see.
Reboot？你是说踢它？不，Reboot的意思是重启。我懂了。
No Dave, I have already tried turning it off and on again but that hasn't fixed it.
不，戴夫，我已经重启了，但是不管用。
What am I going to do?Don't panic! I'll come and have a look.You're on the 2nd floor right?
我该怎么办？别慌！我来看看。你在二层，对吧？
Oh dear. This is a bit worrying but I'm sure Dave, the IT man, will get things sorted.
上帝。这是有点令人担心，但我相信技术部门的戴夫可以解决。
Remember if you have important documents, it's best to back them up on a memory stick just in case you have a problem like this.
切记如果你有重要的文件，最好把它们备份到硬盘里以防出现这样的问题。
Let's remind ourselves of the phrases we might use if we have to call computer support.
如果我们呼叫计算机支持的话这些是我们会用到的表达。
I am having problems with my computer.The screen keeps freezing.I seem to have lost some documents.
我的电话出故障了。屏幕死机了。我好像丢失了一些文件。
I have turned the computer off and on but that hasn't fixed it.Can you help, please?Oh hi. Is Anna here?She's over there.
我重启了电脑，但是问题没有解决。请问你能帮忙吗？你好，安娜在这里吗？她在那边。
So Anna, I'm just going to unplug the screen and put the wire back in here…OK Tom but are you OK down there?
安娜，我要拔掉屏幕的电源，把线再放回这里。好的，汤姆，你在下面还可以吗？
Mind your head.Excuse me, are you Anna?I've come to fix your computer.
小心你的头。打扰一下，你是安娜吗？我来给你修电脑。
Oh, hello… you must be… Dave.I really like your hair.Thanks. You look rather lovely.
你好，你肯定是戴夫。我很喜欢你的发型。谢谢，你看起来很可爱。
I'd better take a look at your computer.Don't worry guys, it's OK, I think I've fixed it!Looks like Tom has a rival.
我最好看看你的电脑。别担心，伙计，没问题，我想我能修好。看起来汤姆有对手了。
Is Anna going to fall for the charms of Dave, the I.T. man, or is he just going to upgrade her software?
安娜会倾心于技术部门的戴夫吗，还是他只是来升级她的软件的？
This could get very interesting – but there's still work to be done – so join us again soon for English at Work. Bye.
这会变得很有趣，但仍有一些工作要完成，下次在职场英语里再见了。
