15 From the first two paragraphs，what can you predict about the main purpose of the study?
　　A The study is to expose the thought of a number of managers who were responsible for the application of organizational equality and diversity policies in the retailing industry．
　　B The study is mainly about in the implementation of organizational diversity initiatives，employers need to take greater account of the tensions facing line managers．
　　C Line managers regard a diversity management agenda concerned with recognizing and responding to individual differences．
　　D The study is to explore through qualitative methods the understandings．perceptions of fair treatment and reported actions of a group of managers．
　　16 What was the research primarily based on?
　　A In-depth interviews conducted with managers，HR specialists and employees across the three distinct business units．
　　B A long—established UK major high．street retailer of stationery and books．
　　C UK diversity management literature and the UK high．street operation．
　　D UK retailers．
　　17 What is the similarity among the retailer’s three distinct businesses?
　　A They all occupy a dominant position in UK retailing．
　　B They all possess a large number of consumers and a wide as well as prosperous market．
　　C They all have very different operational contexts．and they all sell products relating to entertainment，information and education．
　　D They all sell products through the website and other interactive channels．
　　18 To minimize the bias in the selection of respondents．why was each respondent asked about their job role and supervisory responsibilities，their previous experience and working environment?
　　A To have a better understanding about the value and world view of the managers．
　　B To explore the managers’ perceptions of equality and diversity policies．
　　C To test the sensitivity of perception and discrimination of the respondents．
　　D To get to know the manager’s criteria on working．
　　19 In the last paragraph．what is the aim of the assumed scenarios put forward by the interviewer on those interviewees?
　　A These scenarios were designed to illustrate that the situation in the online business was far more fluid．
　　B These scenarios were designed not only to identify what they would do in particular circumstances but also to describe critical incidents that illustrated their own approach to managing diversity．
　　C These scenarios were designed to be a supplement to the interviews．and each attempted to illustrate the essence of managing diversity and the equal opportunity approach as described in the literature．
　　D These scenarios were designed to clarify the extent of managerial responsibilities for diversity management within the different operations．
　　20 What does this article mainly concern?
　　A The article suggests that it is a concept that lacks clarity for line managers in terms of how it should be implemented within the anti-discrimination legal frame work．
　　B This article is mainly about present particular dilemmas for line management in terms of how to respond to individual differences．
　　C This article examines how operational managers are interpreting the management of diversity in practice．
　　D This article concerns that employers need to take greater account of the tensions facing line managers．