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Seventeen:
17：
Achieving success is simpler than we all think. Above all, a manager needs to make sure that everyone is clear about what it is that their post involves. Every employee needs to know exactly what their functions and their responsibilities are. Then that's one less thing to worry about, and they can get on with their work.
获得成功比我们想得都要容易。最重要的是，一名经理需要确保人人都清楚自己的岗位职责。每名员工都需要明确自己的作用和责任。然后担心的事就少了一件，他们就可以继续工作了。
Eighteen:
18：
The thing is, he was a very good customer of ours until about five years ago, when we had that safety problem with the R21. He didn't reply to our literature or anything for all that time, and then suddenly there's this phonecall: 'I'll be in England next week. Could I arrange to come and see you sometime?' I think he'll like the present range, so let's hope we can get back to normal business relations ...
事情是这样的，他一直是我们一个非常不错的客户。直到5年前，我们的R21出现了安全问题。他那时没有回复我们的说明和其他东西，然后突然有了这通电话：‘我下周会在英国。我可以来见你吗？’我觉得他喜欢我们现在的产品类型，所以希望我们可以恢复到正常的商业关系……
