Lesson One

第一课

General Procedure

一般程序

G:I'd like to check out.

旅客:我想结账离店。

R:Have you settled bill?

接待员:您结账了吗？

G:No.I'd like to do that now.

旅客:还没有，我想现在结账。

R:You can settle your bill at the Finance Department on the fourth floor.

接待员:您可以在四楼的财务部结账。

G:Okay.I've paid my bill.

旅客:好了，我已经结完帐了。

R:Would you like some help with your luggage?

接待员:您需要帮忙提行李吗？

G:I think I can do it myself if I can borrow your trolley.

旅客:要是能借用一下你们的行李车，我想我自己就行。

R:Certainly.Just a moment,please.I'll get it for you.

接待员:当然可以。请稍等，我去给您拿行李车。

Lesson Two

第二课

Setting Bill the Night before Leaving

客人在离店的前一天晚上结账

C:Finance Department.

出纳员:你好，财务部。

G:Hello,this is Mr.Lister in room 3406.

旅客：你好，我是3406房间的Lister先生。

I'll be leaving early tomorrow morning.

我准备明天一早离开这里，

So I'd like to come down sometime today to settle my bill.

所以我想今天下楼结账。

C:Very good.We are here until 8:00.

出纳员:太好了。我们将一直工作到晚上8:00。

We will have to disconnect your IDD line at 5:30 this afternoon,

我们将在下午5:30分时切断您房间的国际长途电话线。

so it would probably be more convenient for you to settle your bill after 5:30

请在5:30分以后再来结账更方便一些，

if you have any overseas calls you need to make today.

如果您今天还需要打越洋电话

G:Okay.I'll come down around 7:30 then,is that okay?

旅客:好的。那么我7:30左右下来，可以吗？

C:That's fine.We'll have your bill ready.

出纳员:好的。我们将准备好您的帐单。

G:Hello.I'm Mr.Lister from room 3406.

旅客:你好，我是3406房间的Lister先生。

C:Good evening,Mr.Lister.

出纳员:晚上好，Lister先生。

We have your bill ready,here you are.

我们已经准备好您的帐单了，给您。

That will be the total,it is 436 yuan.

总计是436元。

G:Okay.Here you are.

旅客:好的。给你。

C:(counts it)Four fifty yuan.Here's your change.

出纳员:（数钱）共是450元，这是找给您的零钱，

Please check it.And here's your receipt.

请您点清。这是给您的收据。

Please remember to turn in your room key to the receptionist.

请记住将房间的钥匙交给前台接待员。

G:I will.Goodbye.

旅客:我会的。再见。

C:Goodbye,Mr.Lister.We hope to see you.

出纳员:再见，Lister先生。希望您再次光临。

G:Thank you.Bye now.

旅客:谢谢。再见。

Lesson Three

第三课

Guest Checks out Without Notifying Cashier in Advance

客人结账离店没有预先通知出纳员

G:Hello.I'm leaving this afternoon.I'd like to settle my bill.

旅客:你好，我今天下午准备离店，我想现在结一下我的帐单。

C:May I have your room number,please?

出纳员:请问您的房间号码？

G:2906.

旅客:2906。

C:Just a moment,please.

出纳员:请稍等，

Let me print up your bill...Your rental is $2070

我把您的帐单打出来......您的房租是2070美元。

G:How much is the room per day?

旅客:请问日租金是多少？

C:$120.Plus 15% management fee.

出纳员:120美元，再加上15%的管理费。

You were here 15 days,so that's a total of $2070.

您共住了15天，所以共是2070美元。

Lesson Four

第四课

Well-wishing

祝愿

R:Excuse me,sir.Did you remember to return your key?

接待员:对不起，先生，请问您的钥匙退了吗？

G:Oh,I'm sorry!I almost forgot. Here you are.

旅客:对不起，我差点儿就忘了，给您。

Thanks for all your help.

谢谢您的帮助，

By the way,you were all so kind to me and my family.

顺便说一下，我们对我和我的全家真是太好了。

R:It was our pleasure.

接待员:不必客气。

We hope you enjoyed your stay with us.

我们希望您在这里和我们一起度过的时光非常愉快。