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1. My mattress was supposed to be delivered today. 我的床垫本应该今天到的。还有类似的表达：
I was supposed to have my mattress delivered today./I had scheduled a delivery for today.
2. It shouldn't be a problem. 这本不应该迟的。其真实的意思是：
I shouldn't have to pay for such horrible service.
3. refund
vi. 退还；偿还，归还
vt. 退还；偿还；付还
n. 退款；偿还，偿还额
I demand a full refund of the amount paid.
我们要求赔偿全部损失。
You may get your refund at once.
您现在就可以拿到退款。
I would like a cash refund.
我想要换现金回来。
