本课结束后，您将能够写投诉信。

BOB: You know, I miss those days, when they were kids. 你知道的，我想念他们还是孩子时的那些日子。
NANCY: Mm hmm. 嗯嗯。
BOB: We were good parents, weren't we? Look at our children now! Eric's got a good job, but lives far away. Emma's got no job at all, but at least she lives right here. 我们是称职的父母，对吗？现在看看我们的孩子！Eric有一份好工作，但是住的很远。Emma根本没有工作，但是至少她住在这儿。
NANCY: Bob. Emma is twenty four years old. She's not a child. Bob. Emma24岁了。她不是一个孩子。
BOB: I know, but. 我明白，但是……
NANCY: She needs to move out, find her first job, meet the love of her life, maybe even get married. 她需要搬出去，找到第一份工作，遇见她人生的爱情，甚至可能会结婚。
BOB: One step at a time. 每次一步。
NANCY: She's ready, Bob. It's time. 她准备好了，Bob。现在正是时候。