1. Why did the author shut down her computer abruptly?
[ A ] She had saved what she had written.
[ B ] She couldn’ t move the cursor.
[ C ] The computer refused to work.
[ D ] The computer offered to repair itself.
2. Which of the following is the author’s opinion about the woman at the Global Support Centre?
[ A ] She sounded helpful and knowledgeable.
[ B ] She was there to make callers frustrated.
[ C ] She was able to solve her computer problem.
[ D ] She was quick to pass her along to a technician.
3. According to the passage, the solution offered by the technician was __
[ A ] effective
[ B ] economical
[ C ] unpractical
[ D ] unacceptable
4. "It was like offering to drop a safe on my head to cure my headache" in the last but one paragraph means that
[ A ] the technician’s proposal would make things even worse
[ B ] the technician’ s proposal could eventually solve the problem
[ C ] files stored on her computer were like a safe
[ D 1 erasing the entire system was like curing a headache
5. It can be inferred from the passage that the differences between the Global Support Centre and the local repair shop lie in all the following EXCEPT
[ A ] efficiency
[ B ] location
[ C ] Setup CDs
[ D ] attitude
本文讲述了作者在对自己认为非常满意的一篇文章收尾时,电脑出问题了,之后与全球技术支持中心的客服联络的过程。作者认为那个女客服一点都不合格,她的解释只会令人越听越糊涂。但是接下来女客服把微软的电话号码告诉作者之后,技术人员的解释依然令人费解,甚至最后试图敷衍了事。经过一番折腾之后,作者送到附近的小店里维修之后.一切恢复正常。文章带有幽默讽刺的意味,以两个人在同一地点谈论同一天气结束。
答案及解析
1.B【解析】第一段中,作者说自己想保存文件,但是光标不动了,死机了。只有把电池拔出强行关机,所以排除A,D。C中说电脑拒绝工作,不合题意。所以本题应选B。
2.B【解析】此题是有关作者态度的问题。由第5、6段可以看出女客
服的回答令人很不满,很沮丧。所以本题应选8。
3.D【解析】此题问技术员的回答如何。文章中“But I do need it.”“Yes,but you don’t have it.”We went on like this for a while.Finally,he offered to walk me through...可以看出“技术员最后是在敷衍作者,没有提出一个合理的解决办法”。所以本题应选D。
4.A【解析】“It Was like offering to drop a safe on my head to cure my headache.”意为“就像给我提供一个保险箱放我头上来治愈我的头痛一样。”含蓄讽刺地说技术员提供的建议不可采取。所以本题应选A。
5.C【解析】由文中可知全球技术支持中心跟当地修理店的区别在于,当地修理店效率高,地点近,态度好。题目问的是除了哪个选项以外,其他都是二者的不同。所以本题应选C。