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【英文原文】
Never out of stock——永不缺货
When I overheard one of my cashiers tell a customer, "We haven't had it for a while, and I doubt we'll be getting it soon," I quickly assured the customer that we would have whatever it was she wanted by next week. After she left, I read the cashier the riot act.
"Never tell the customer that we're out of anything. Tell them we'll have it next week," I instructed her. "Now, what did she want?"
"Rain."
