Welcome to Chapter 3.

Overview

In the last two chapters, you've learned and practised the first two stages of the Writing Process: Plan and Organise.

In this chapter, you'll look at the next two stages: Draft and Revise. Together, these two stages take the most time. Writing the first draft takes less time than revising. You'll focus on writing the first draft and taking the first step in revising your draft.

Plan   to   Organise  to   Draft  to   Revise

This course is based on the Writing Process, a step-by-step procedure for producing effective correspondence. Therefore, HSBC recommends that you study each chapter of this course in order, beginning with the introductory chapter "Getting Started".

Objectives

In this chapter, you'll start working on a writing project.

As you do so, you'll be able to

l         draft a letter and

l         revise your letters to make them complete.

Planning and Organising: A Quick Review  

In the first two stages of the Writing Process, you plan and organise what you're going to write.

In planning, you decide

• why you are writing (writer's purpose)
• how your reader will respond (reader's response)
• what your reader needs to know (reader's information).

You then organise your plan by creating an outline.

Drafting: Before You Begin 

In this chapter, you'll begin to write a letter. As you write this letter, you'll work through all five stages of the Writing Process.

LETTER TO MR PERRY: THE SITUATION 

The letter you will write is based on the following situation:

Situation:

Our customer, Mr Robert Perry, deposited a cheque through 'Quick Deposit' into his Premier account. Unfortunately, the name on the cheque (the bearer's name) was not exactly the same as the name on the account. The name on the cheque was Mr Robert Pery (instead of Perry). As a result, the money was not credited to Mr Perry's account.

Solution:

Mr Perry needs to ask the drawer to write another cheque, making sure the name is exactly the same as on the account card. Then, the money can be deposited into his account.

LETTER TO MR PERRY: THE TASK 

You are a Customer Relationship Officer. Although there is a standard form to deal with this situation, your manager has asked you to write a letter to Mr Perry, as he is a valued customer.

Mr Perry's details are as follows:

Address:  Flat 3A, Bayshore Tower, Mary's Point, Vancouver

Account no:  613 556556 888

Cheque no:  60263

Payee name:  Mr R Pery

Name on account record:  Mr R Perry

What will you do next? Think about this...

You're not going to start writing immediately, are you?

Remember: there are five stages in the Writing Process. You always need to begin with the first stage.

[1] [2] 下一页