汇丰银行商务写作教程[7]

时间:2007-6-6 0:18:35  作者:alex

LETTER TO MR PERRY: PLANNING 

What should you do first? You should plan what to write!

Do you remember the 3 strategies you use when planning to write?

The 3 strategies in planning are

• WHY are you writing to Mr Perry? (ie the Writer's Purpose)
• WHAT do you want Mr Perry to do? (ie the Reader's Response)
• WHAT does Mr Perry need to know? (ie the Reader's Information).

LETTER TO MR PERRY: PLANNING  

How did you do? Here is a suggested plan: 

Suggested Answer

Writer's Purpose

-  To explain the situation (why the cheque was not accepted)

-  To propose / suggest a solution 

Reader's Response

-  To understand why the cheque was not accepted 

-  To accept our suggestion

Reader's Information

-  The name on the cheque needs to match the name on the account card

-  The writer of the cheque needs to issue another cheque with the correct name

Remember to always keep your plan with you as your guide. This will ensure that you get the results you want from your writing.

LETTER TO MR PERRY: ORGANISING 

Now that you've completed your plan, you need to organise it.

Do you remember the five sections of a letter?

To help you recall these sections:

Salutation

Opening (Background & Purpose)

Facts (Reader's Information)

Action (Reader's Response)

Remarks

LETTER TO MR PERRY: ORGANISING 

How did you do?

Suggested Outline

Salutation:   

Dear Mr Perry

Opening: 

refer to "Quick Deposit" cheque

apologise that cheque cannot be accepted

writing to explain situation and suggest solution

Facts:

explain that name was misspelled 

explain that name on cheque needs to match name on account card

Action:

ask the writer of the cheque to issue another one

Remarks:

hope information is useful

Now that you have completed your outline, you're ready to move on to the next stage in the Writing Process. 下次还有更精彩的哦！

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