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In her early days as an emergency room physician, Dr. Joanna Meyer treated a child who had suffered a second degree burn.
乔安娜·迈耶刚成为急诊室医生时，曾经治疗过一位二级烧伤的儿童患者。
After the child had been treated, and was being prepared for discharge, Dr. Meyer talked to the parents about how they should care for the child at home.
治疗过后，患者准备出院，麦耶医生叮嘱孩子的父母如何在家中对他进行照料。
Also listening to her were a half dozen other family members.
旁听的还有将近十来位亲属。
A few hours later, when she came to say goodbye, the family asked her to settle an argument they've been having over exactly what advice she had given.
几个小时后，麦耶医生来告别，患者家属却告诉她他们就她之前给的建议起了争论，请她帮忙解决。
"As I talked to them, I was amazed," she said. "A11 of them had heard the simple instructions I had given just a few hours before.
“她们跟我讲时，我非常吃惊。就几条简单的说明，我刚说完才几个小时的时间，而且他们当时都听到了呀。”麦耶医生说。
But they had three or four different versions. The most basic details were unclear and confusing.
“但是到了他们那里就变成了3到4个不同的版本。一些最基本的细节他们都混淆不清。”
I was surprised, because these were intelligent people.”
“我很惊讶，因为这些都是聪明人。”
This episode gave Dr. Meyer her first clue to something every doctor learns sooner or later—most people just don't listen very well.
这个小插曲让麦耶医生第一次意识到，很多人就是不擅长聆听，这也是每个医生迟早会意识到的一个事实。
Nowadays, she says, she repeats her instructions, and even conducts a reality check with some patients:
她说她现在给医嘱时会重复几次，有时甚至会对一些病人进行抽查：
she asks them to tell her what they think they're supposed to do.
她会问他们觉得自己都应该做什么。
She also provides take-home sheets, which are computer printouts tailored to the patients' situation.
她还会发给她们外带电脑打印的表单，这些表单是针对每个病人的不同情况定制的。
Dr. Meyer's listeners are not unusual.
麦耶医生的听众并不是个例。
When new or difficult material is presented, almost all listeners are faced with a challenge because human speech lacks the stability and permanence of the printed word.
接触新事物时，听众们可能会遇到困难，因为说过的话不如打印出来的文字更能提供稳定持久的信息。
Oral communication is fast-moving and impermanent.
口头交流是即时、短暂的。
Questions 19 to 21 are based on the passage you have just heard.
请根据刚听到的内容回答19-21题。
Question 19. What did the child's family members argue about in the hospital?
问题19：孩子的家人们在医院因为什么产生了争论？
Question 20. What does Dr. Meyer do to ensure her patients understand her instructions?
问题20：为了确保病人明白她的医嘱，麦耶医生做了什么？
Question 21. What does the speaker say about human speech?
问题21：关于人们说话短文中说到了什么？
译文属可可原创，仅供学习和交流使用，未经允许不得转载
