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Make a claim 提出索赔
A:Three boxes of your product didn't coincide with your sample last time.
上次你们的货物中有三箱品质规格与样品不符。
B:I've no idea of what is happening. There hasn't been such a thing with us. Maybe the factory sent the wrong boxes.
这是怎么回事，我们从来没发生过这样的事。也许是工厂方面搞错了。
A:Here is what differs from your sample.
这是与样品不符的东西。
B:I got it. I am contacting the factory right now.
我马上与厂方联系。
B:I am sorry and we are responsible for the mistake we will exchange all merchandises that fall short of our sample.
这次差错完全使我们的责任。非常抱歉。与样品不符合的货物全部无偿调换。
A:We will not get to the bottom since this is the first claim.
这次是第一次发生索赔，所以我们就不再深究了。
B:There won't be such things.
以后一定不会发生这类事了。
