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you guys are doing something for me almost every week and it's totally awesome and makes me feel, I'm getting maximum value.
但是它每个周都会提醒我有更新这让我觉得，我的钱花的很值
The other thing that we did in addition to having everyone support the people
我们的另外一个举措是除了让大家支持付费之外
that paid their pay check is have them say thank you.
还要心存感激
And this was a large part due to us injecting sort of humility and modesty in to sort of the equation.
在我们看来谦虚非常重要
Every single Friday we would get together and we'd just write simple hand written thank you cards to our users.
每周五，我们都会聚在一起手写感谢卡，送给客户
And I know there's tons of people who would not be sort of excited about doing this,
我知道很多人对此无感
but it was a ritual that made sort of all the difference in terms of,
但是我觉得这种方式
like, having a team that was very tightly neat, tightly knit, also.
可以保持整个团队的凝聚力
And working on stuff that they really cared about.
大家一起做事，做大家都非常关心的事
They always constantly knew what the mission was for, and why we sort of did what we did.
大家都知道努力的目标是什么我们这样做的原因是什么
These aren't fancy thank you cards, right?
这些感谢卡并没有多炫
They're just simple, like handwritten stuff on an index card.
它们非常简单，就像是手写的贺卡一样
We threw in a sticker, and slapped on a dinosaur on the front of it.
我们曾经把纸折的恐龙黏在里面呢
And, what's interesting is we started this practice as a result of the early days of starting Wufoo.
有趣的是，Wufoo刚建立的时候我们就已经开始做这件事了
Chris, Ron, and I were talking, and we're trying to figure out, what are we gonna do to sort of show users
Chris Ron我们三个讨论在圣诞节的时候
that we appreciate them around Christmas.
如何让客户感受到我们的谢意
And he, Chris came up with this idea where he said hey guys, so a couple years ago my mom, like, made me write thank you notes to all of my relatives.
Chris提出了这个点子他说，你们知道吗，很多年以前我母亲让我给所有送给我圣诞礼物的亲戚
For my Christmas gifts.
都写了感谢信
And I didn't really like to do it but the following year all my presents were super good.
我当时非常不愿意写但我给他们写信之后，第二年，我收到了非常丰厚的礼物
So, I think we should try this for our business and see how it goes.
所以我认为我们也应该试试，看看会有什么样的效果
