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Thirteen
13
Once I needed to replace our office chairs, so I compared products in several manufacturers' brochures, chose the model that best suited our purposes, and ordered ten of them. Well, they were supposed to be delivered within twenty-eight days, and when they finally arrived, practically at the last minute in fact, we found that the description in the brochure had given quite a false impression of them. We sent them back, and had a lot of trouble with the manufacturer.
有一次我需要更换我们的办公椅，于是我比较了几家厂家的产品说明书，选择了最适合我们的型号，订购了10台。货物应该在28天内送到。当货物最终到达时，实际上是在最后一刻，我们发现小册子上的描述给我们造成了错误的印象。我们把它们送回去了，与制造商发生了很多问题。
Fourteen
14
I run a small beauty salon, just the one site, so my orders are quite small quantities compared with the big chains. But I still expect my suppliers to provide a high level of customer service. And with all the packaging that's available these days, it should be easy enough to ensure consignments are properly protected, but more than once I've had to return goods because when they arrived they weren't in a fit state to be used.
我开了一家小型美容院，只有一个小地方，所以我的订单和大的连锁店相比是相当少的。但我仍然希望我的供应商能提供高水平的客户服务。有了当时所有能用得上的包装，应该很容易确保货物得到适当的保护，但我不止一次不得不退货，因为当货物到达时，已经不能用了。
Fifteen
15
We're a small printing firm, so of course we get regular supplies of ink and paper. The way it works, we sign a contract with a supplier for a year at a time, and they send the same quantity each month,unless we phone to change it, of course. Well, one year we didn't renew the contract with our regular ink supplier, but the month after it expired, they sent the usual order. We weren't impressed. I must say.
我们是一家小印刷公司，当然我们有固定的油墨和纸张供应。按照这种方式，我们每次和供应商签订一年的合同，他们每月发送相同的数量，当然，除非我们打电话要求更改。嗯，有一年我们没有和我们固定的油墨供应商续签合同，但是合同到期后的一个月，他们又发了同样的订货。我得说，我们没有觉得感动。
Sixteen
16
I'm responsible for centralised ordering for a multi-site organisation we're a chain of builders' merchants and it's amazing how often suppliers get confused. Of course we double check the paperwork before sending it to them, but even so, things happen like the time bathroom equipment arrived at head office instead of one of the branches, which was desperate for the goods. And once, boxes of mouse mats meant for head office turned up along with window frames and bricks.
我负责多站点组织的集中订购，我们是建筑商的连锁企业，令人惊讶的是，供应商经常弄错。当然，我们在把文件发给他们之前会仔细检查，但即便如此，这样的事情还是会发生的，比如浴室设备会到达总部，而不是一家急需货物的分支机构。有一次，原本要给总部用的老鼠垫和窗框、砖头一起出现了。
Seventeen
17
I'm a store manager in a chain that sells arts and crafts equipment. Our central warehouse orders goods boxed up in small amounts ready to go straight onto the shelves of the stores. For example, poster paints usually come in boxes of ten. Everything's then distributed to the branches when it's required. But in the last delivery, the warehouse received the right number of pens, but in boxes of a thousand! It took ages to sort it out.
我是一家工艺品设备连锁店的经理。我们的中央仓库定购小包装的货物，可以直接放到商店的货架上。例如，海报颜料通常是10个一盒。当有需要的时候，所有的东西都会被分发到分支机构。但是在上次发货的时候，仓库收到了数量正确的笔，但是是一千支一盒包装的！花了很长时间才整理好。
