EXAMINATION 1999 FOR BUSINESS FIRST LEVEL

　　Instructions to Candidates

　　(a) The time allowed for this examination is 2 hours.

　　(b) Answer all 4 questions.

　　(c) Use the spaces provided in the combined question and answer booklet to complete the answers. If more space is needed for answers or rough notes, use the supplementary sheets provided and secure them inside your booklet with your name and candidate number clearly written on each sheet. Rough notes should be clearly crossed through.

　　(d) Credit will be given for correct spelling, punctuation and grammar.

　　(e) Adequate and appropriate communication is required rather than a particular number of words.

　　(f) When you finish, check your work carefully.

　　(g) The use of standard English dictionaries and cordless non-programmable calculators is permitted. Candidates whose first language is not English may use a bilingual dictionary.

　　____________

　　ENTER DETAILS BELOW

　　CANDIDATE'S NAME IN FULL

　　as it is to appear on the certificate IDENTITY CARD NUMBER…………………

　　Subject Code Number………………1041……………………

　　Candidate's Number…………………………………….Centre Code……………………………

　　Full Private Address……………………………………………………………………………………

　　………………………………………………………………………….Postcode………………….

　　Centre Name and Address……………………………………………………………………………

　　STATE HERE THE NUMBER OF ADITIONAL SHEETS HANDED IN μ

　　QUESTION 1

　　Situation: Your department is responsible for the ordering and issuing of stationery supplies to employees in your organisation. The Accounts Manager has recently pointed out the rising costs of stationery used. He suspects that employees are being wasteful, and wants you to take some action to reduce the amounts.

　　Task: Write a memo to all company staff. Give details of the Account Manager's complaint, and stress the need for economy and careful use of stationery items. You need to tell them that you will shortly discuss with other department heads the introduction of new guidelines for stationery requisition.

　　Lay out your answer as a memo, in the space below, make up any necessary details.

　　(30 marks)

　　MEMORANDUM TO

　　FROM DATE

　　SUBJECT

　　QUESTION 1 CONTINUED

　　You may continue writing here:

　　QUESTION 2

　　Situation: Your company is considering a healthcare package for all employees ana you have been asked to look at a number of options.

　　Task: Read the information on Tip-Top Health Insurance on the page opposite, then say whether the following statements are TRUE or FALSE. Then quote the words or phrase that support your answer. Do not write more than 6 words for each answer. You will lose marks for irrelevant information.

　　Write your answers on the lines marked A.

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　　Tip-Top has won numerous awards. A recent poll placed Tip-Top ahead of all its leading competitors in the health insurance service. Just look at the benefits again:

　　Accommodation and care in private hospitals

　　Specialist fees paid for consultations and treatment

　　Nursing at home if needed

　　Worldwide cover when you travel overseas.

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　　So why not consider our 3 schemes NOW?

　　GOLD

　　The very best in private health insurance, providing high levels of benefit to cover your healthcare needs.

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　　BRONZE

　　Our budget policy that covers all in-patient hospital costs.

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　　QUESTION 3

　　Situation: You have been asked to write a report on the recent in-service training of some of your staff.

　　Task: Study the information in the Staff Training Record on the page opposite, then answer the questions below. Keep your answers very short. Figures and/or single word answers are acciptable.

　　1 How many staff have had a total of 10 days' training?

　　2 Which department received no training for 2 consecutive years?

　　3 Who has had more training, Tony Hart or Tony Harrison?

　　4 Who had one day less training than Zuber Patel?

　　5 Have both people in Management received training every year?

　　6 In which year did Rikki Helsing receive most training?

　　7 In 1996 how many people received only a single day's training?

　　8 Did Stuart Simpson miss training between 1994 and 1997?

　　9 Which of Stuart Simpson's colleagues in Workshop had the most training in 1997?

　　10 In which year did Val Booth receive more than 3 days'training?

　　11 How many staff have had less training than Jill Pike?

　　12 In Sales, who had no training in 1994?

　　13 To which department does the person with most training overall belong?

　　14 Which department has received the least training?

　　15 Did the Sales Department receive more training in 1995 or 1997?

　　16 How many employees have had less training than Paul Fox?

　　17 In 1995 how many employees had more than one day's training?

　　18 Who received the most training in 1997 and 1996?

　　19 For how many years did Graham Chesters receive less than 2 days' training?

　　20 In which year was the least training taken overall?

　　(20 marks)

　　QUESTION 3 CONTINUED