亲爱的朋友们，大家好！Welcome back to Keke English, BEC World, This is your friend, Charlie. In this section, I would like to share some amazing materials on Business English Certificate with you, which might give you some insights about the test.

TODAY’S TOPIC
Beyond Paperwork
1. The Danish electronics manufacturer, Oticon, is a leader in the move towards the paperless office. In their cafeteria a huge glass pipe runs from ceiling to floor.

2. When the mail comes in , it is immediately scanned into the computer, shredded , and thrown down the tube to the general cheers of the employees. Only about ten documents a day, items like legal contracts, escape this treatment.

3. Changing over to the paperless office required a rapid increase in computer literacy, but rather than set up a corporate training program they tuned the problem over the employees.

4. The big change was not the move from paper memos to computer messages. Oticon realized that the more radical transformation is from written to verbal communication.

5. That adds up to a large number of face- to-face exchanges, a big improvement over memos and the occasional multi-hour sit-down consultation typical of the old culture.

6. Since then they have cut in half the “time to market” on new products. The following year, sales and profits grew more than ever before.

7. So, are people happy with the change? In fact, despite a downsizing of 15 percent, employee satisfaction is hitting record highs.

8. Oticon has created an organizational pattern that supports great freedom of action for individuals and teams. They have tied it together with a minimum hierarchy.

electronics manufacturer 电子制造商
Danish 丹麦的
Paperless office 无纸办公
Legal contracts 合法的契约
Computer literacy 计算机教育
Corporate training program 企业培训项目
radical transformation 根本的转变
verbal communication 口头沟通
downsizing 裁员
employee satisfaction 员工满意度

All right, I think it time to call it a day, let’s discuss something tomorrow, hope you find this useful, good bye.